Ontario Hyundai

Thanks The service, selection and price were second to none. Thanks Alan & Hyundai team. We have recommended you to our friends. We love our 2012 Sonata. The service, selection and price were second to none. Thanks Alan & Hyundai team. We have recommended you to our friends. We love our 2012 Sonata. More

I am surprised at the poor ratings from people as for myself I have never experienced this and I have in fact recommended this dealer to two of my co-workers who have no issues either as far as I know. myself I have never experienced this and I have in fact recommended this dealer to two of my co-workers who have no issues either as far as I know. (Both have also purchased brand new vehicles.) When I first purchased my Hyundai Santa Fe back in 2010 the sales staff were excellent and answered all our questions. The service department was also very supportive when I had an accident with a deer only three months after purchase and had to deal with my insurance company and their recommended repair shop. We have been taking my vehicle in for regularly scheduled maintenance service with no issues. Compared to the very poor service we received with the Saturn Dealer across the street years ago, Hyundai is top notch. The only issue at all is with the one lady at the service desk in which we pay our bill (don't know her name). But her manner does need improvement when dealing with the public. More

Drove in excess of 2 hours to test drive a vehicle. Jim Cockerham was our sales agent. Overly friendly, loves to talk. We proceeded to make our offer which was accepted "as is" with the safety and certific Cockerham was our sales agent. Overly friendly, loves to talk. We proceeded to make our offer which was accepted "as is" with the safety and certification. However, for the requested repairs it was signed back for an extra $1000. We said we wanted to think about this. We discussed our accepted offer with Jim as well as the sign back offer to fix the damages on the vehicle (broken door hinge/spring, blower motor, and torn seat). We told Jim we wanted to think about it and mentioned going for a coffee. Jim told us to go next door to Coffee Culture. We left Jim with both our cell phone numbers, shook his hand and proceeded to leave. Jim wrote down both offers on the back of his business card. Unbeknownst to us, as we were making our offer and it was being accepted by the Sales Manager, another salesman was allowing a different family to test drive the vehicle which we were buying. We left the dealership and went next door for our coffee. We didn't receive a call while we were gone. We called Jim but got his voicemail and we left a message that we were returning. We came back 40 minutes later to discover that the vehicle was sold. We were very upset. What a waste of our time (4 hours). Jim loves to talk and keep you at the dealership. We felt we were used to increase the sale of the vehicle. Horrible experience. Very unethical! We later followed up with Bob Lawrence, General Manager, to discuss our experience. We were told "The car is sold. If we waited on you, we might have lost the other sale." We explained that our cell phone numbers were given and asked why we had not received a call. No response given. Would not recommend this dealership as they are very unethical. If you go on their website you will notice that the President, Greg Mason, states "You will be treated with respect and fairness by every member of our team. You have my word on it." From our experience, this is not the case. We will not return and have told everyone we come in contact with about our experience. We have purchased many preowned vehicles over our lifetime and never have we had a vehicle sold out from under us as we are in the process of negotiating the price. What we have learned from this experience: 1. Always sign the offer, don't wait for the prompt from the salesman, even if it is signed back. 2. Always leave a deposit if you want the car, don't wait for your salesman to offer you this option. You know the old saying "fool me once, shame on you...fool me twice, shame on me". More

I purchased a new 2012 Hyundai Accent from this dealership in June 2012. I had three major complaints with the purchase process: 1) they gave me a $6500 trade-in value (which should be a before-ta dealership in June 2012. I had three major complaints with the purchase process: 1) they gave me a $6500 trade-in value (which should be a before-tax reduction from the purchase price, not an after-tax deduction); 2) they increased the purchase price of the vehicle to $17,499 when the MSRP was $17,199; and 3) they charged $35.00 for gas when the Hyundai Canada website clearly states that every car includes a tank of gas in the freight/duty charge. While the first two issues may be unique to my purchase process, the third issue is systemic for all purchasers for the last 12-18 months (as per discussion with the dealership owner). When I initially brought up the gas charge, I was told by the sales person that this was a clerical error and that only used cars are charged for a tank of gas. After getting my $35 back, I asked a friend who also purchased a car there whether he was charged the $35. Surprisingly, he was charged the $35 as well. After raising this issue with Hyundai Canada, I was told that they would discuss it with the individual dealership but could not provide me with any additional information, even after their discussion with the local dealership. Finally, I was able to discuss the issue with the dealer, Greg Mason, directly. He noted that the reason for the charge was to help subsidize the cost of bringing in new cars from other dealerships across the province i.e. some models are in short supply. Upon asking Greg why this is not disclosed to new car purchasers, he stated that there are just "too many line items" on the invoice to explain already and that "even the salespeople working at Ontario Hyundai do not know what the charge is for". While $35 may not seem like much, this dealership sells upwards of 2,000 vehicles per year so $35 per car adds up to $70,000 per year. In summary, I am very upset with the lack of integrity at this dealership and will not be bringing my vehicle there again. I would urge all new car purchasers from this dealership to check their invoice and ask for the $35 back. More

Steve Sang seemed friendly at first. But told me off and go somewhere else because I wanted to order a 2013 Hyundai Santa Fe. He became so rude and unwilling to offer me information, estimated time of arriv go somewhere else because I wanted to order a 2013 Hyundai Santa Fe. He became so rude and unwilling to offer me information, estimated time of arrival and refused to help me. I left immediately and went elsewhere. Every other dealer I went to looking at competitive cross-overs and other Hyundai Dealers offered superior service than what this employees attitude portrays of his company. More

I'm giving Ontario Hyundai a bad review because they waste my time. I don't know if it's just my bad luck or if this happens to others. Here are two examples of my time wasted. I took my car in for an waste my time. I don't know if it's just my bad luck or if this happens to others. Here are two examples of my time wasted. I took my car in for an oil change a few weeks ago. When the oil change was complete I paid my bill and drove home. Shortly after I got a call from them asking me to come back because they'd forgot to put my cabin air filter back in the car. So I had to drive back. Here's another example, today I made an appointment for them to put a part in my car. They said they had an opening in the afternoon and that it should only take about an hour to put the part in. I went to the appointment and they said they were really busy and it will take 2 hours. I said that was fine, and I was glad they told me about the delay. But 55 minutes later someone came to the waiting room and said that they wouldn't be able to get my car in today at all. So I had sat in there for 55 minutes for nothing. Seriously if they can't keep there appointments they should at least be up front about it. Calling me before I even come in would be preferable not after I've sat there for 55 minutes. I'm so angry. More

Paid deposit and arranged financing through the dealership for a 2010 Genesis with 40 km, when I called to pick up the car as arranged they had sold it to someone else. They are putting almost no dealership for a 2010 Genesis with 40 km, when I called to pick up the car as arranged they had sold it to someone else. They are putting almost no effort into meeting their obligation. Whether they are incompetent or worse, I would recommend you go elsewhere. Customer service from both the dealership and Hyundai Canada to rectify this problem has been poor so far. More