Northstar Ford Calgary

Courteous and efficient Thank you! You did exactly what you said you would do when you said you would it in the timeframe you said it would be done in on the budget you advi Thank you! You did exactly what you said you would do when you said you would it in the timeframe you said it would be done in on the budget you advised it would cost! Thank you Cass! More

Awesome Excellent customer service. Quick turnover . Very friendly and helpful . Will definitely be back and would recommend their service to others. Coul Excellent customer service. Quick turnover . Very friendly and helpful . Will definitely be back and would recommend their service to others. Could use a better coffee or hot chocolate in the waiting room ;) More

Problem not addressed thoroughly. The service call for my recently purchased Ford Fusion was that the car was giving a gas mileage of 14l/100km which is excessive. Tests done in respon The service call for my recently purchased Ford Fusion was that the car was giving a gas mileage of 14l/100km which is excessive. Tests done in response to my problem, according to Northstar was that there was no problem. I do not buy this explanation. According to my information which was expressed to Casandra, the car originated in Victoria, BC, in elevation of a little over sea level. In Calgary which is about 3500 feet in elevation, it would be running rich, especially a lower rpms. However no pert of the explanation given to me addressed this issue. I even suggested at the time of the drop-off that this may a part of the problem for the high fuel consumption. Again no response. This problem needs to be resolved satisfactorily. My previous vehicle, a new Ford Escape, also bought at the dealership did not show the poor mileage, as a matter of fact its mileage from day one never exceeded 11.4l/100km. I expect to see mileage better the 11.4l/100km and certainly much better than 14l/100km. More

As expected I am liking the extension of service hours from 0600, which is quite helpful for most of us. My service rep was good, but she needed some backup from I am liking the extension of service hours from 0600, which is quite helpful for most of us. My service rep was good, but she needed some backup from the mechanics. My truck required some warranty work, and the rep was unable to explain it to me. The mechanics should ensure the reps know what to tell the customer regarding work completed. I do wish they had a quick oil change available. It shouldn’t take most of the day to get an oil change. Other than that, work was completed as required. More

Great Customer Service! My experience was great all the way from online booking with Dezeray through vehicle check-in and service experience with Liane Asquin, to payment and My experience was great all the way from online booking with Dezeray through vehicle check-in and service experience with Liane Asquin, to payment and vehicle pick up with Kevin. Appreciate extended hours. More

Great Service yet again! I'd like to thank Cassandra and team for another great experience. I booked my appointment, dropped my vehicle off as scheduled, talked to Cassandra a I'd like to thank Cassandra and team for another great experience. I booked my appointment, dropped my vehicle off as scheduled, talked to Cassandra addressing all my concerns. Cassandra connected with me once my vehicle was complete. What a great process and customer service experience!! Keep up the good work! Regards, Kevin Suga More

Good people, poor product The reason I only give two stars is not because of the service from the people at the dealership, they are very helpful. It's because I'm having prob The reason I only give two stars is not because of the service from the people at the dealership, they are very helpful. It's because I'm having problems with my vehicle that shouldn't be happening. I have a 2015 Ford Escape with about 77,000 Km, I've had three axle valve leaks, a front engine cover leak, and a transmission leak. I've been told these are "known issues" and that's why Ford has a great warranty. Problem is my warranty is about to run out at 100,000 km and I'll be out of pocket for these repairs after that. When I ask what they are doing to fix this permanently they reiterate that it's a know issue and they can't predict what if any problems will come up in the future. I've even reached out to Ford service Canada and get an almost identical non-answer. I've owned several new cars over the past few years including an F150 and two Fusions, and I never had to do any maintenance on those other than regular servicing. More

Great product, out standing customer service. This is my forth Ford F-150. All previous ones came from Cam Clark Airdrie. It was recommended that I visit North Star. Glad I did! Found the truck I This is my forth Ford F-150. All previous ones came from Cam Clark Airdrie. It was recommended that I visit North Star. Glad I did! Found the truck I wanted and my salesman and sales manager were outstanding (they clearly raise the bar on customer service!). I had dealt with North Stars sevice dept before with great results. This is my dealership going forward. More

Prompt and efficient service The on line appointment process works well and they return your enquiry quickly with several options. Check in is quick and the vehicle was serviced i The on line appointment process works well and they return your enquiry quickly with several options. Check in is quick and the vehicle was serviced in less than 45 minutes. More

Repair side mirror I had to recently repair a side mirror on a 2014 Explorer. A service appointment was easily mde, the free shuttle service was used and the work was c I had to recently repair a side mirror on a 2014 Explorer. A service appointment was easily mde, the free shuttle service was used and the work was completed in a few hours. All good. More