Northstar Ford Calgary

Service received at North Star Ford Calgary It was an emergency service visit handled by mike and my service advisor was Brittany Fjellstad who was excellent and did everything possible for me i It was an emergency service visit handled by mike and my service advisor was Brittany Fjellstad who was excellent and did everything possible for me it was a very satisfying feeling. Thank so much for expediting the service for fixing my vehicle. More

Very smooth & efficeint Everything worked in a quick and timely manner. A ride to the train station after leaving the car s it started to rain would have been a service adder Everything worked in a quick and timely manner. A ride to the train station after leaving the car s it started to rain would have been a service adder More

6 month warranty on a $600 repair Our son's car is 3 months out of warranty. The wrench light came on in his car. The diagnosis was a $600 repair. The same problem was repaired less th Our son's car is 3 months out of warranty. The wrench light came on in his car. The diagnosis was a $600 repair. The same problem was repaired less than 2 years ago under warranty. And the best they would do for him was say if it happens again within 6 months they would do a free diagnosis. More

Uneventful and Easy I had a meeting in the area and called a few hours before to see if I could get an oil change while at the meeting, they said yes and I dropped it off I had a meeting in the area and called a few hours before to see if I could get an oil change while at the meeting, they said yes and I dropped it off, went back 2 hours later to pick it up and it was done, paid my bill and left. simple easy and uneventful. More

Oil change Took the car on for oil change and was told it was due for trans flush. It was done and a seal leak was notice and fix all ahead of time that I was to Took the car on for oil change and was told it was due for trans flush. It was done and a seal leak was notice and fix all ahead of time that I was told it would be really. Great work because I need it for later in the day and it was all fixed. More

F350 King Ranch Very pleased with my purchase, the members of staff at north star ford i dealt with are all AAA . especially Nicole argyle and Mike Issa, exceedingly Very pleased with my purchase, the members of staff at north star ford i dealt with are all AAA . especially Nicole argyle and Mike Issa, exceedingly courteous and informative. More

Oil Change/Front end noise complaint Brittany was very nice and her service was excellent. It wasn't however until I picked up my vehicle that things went wrong. It was gross to me to fin Brittany was very nice and her service was excellent. It wasn't however until I picked up my vehicle that things went wrong. It was gross to me to find the floor mat with dirty foot prints was left inside, there was a big grease mark on the interior of the BEIGE drivers door handle as well as dark marks on the lower panel of the door, maybe from boots the mechanic was wearing? I do not wear work boots nor does anybody that drives my car so I know they did not come from me. The steering wheel felt like there was a grimy residue on it and that is definitely from dirty hands. Shouldn't the employee WASH their hands thoroughly before getting inside a customers car? I know it had to be road tested to hear the complaint I had made but seeing the mess left behind and the grime left on my hands from the steering wheel was disgusting. I obviously had to clean it when I returned home. More

Inquiring on trade in After visiting Northstar Ford, the decision to go trade in was made easy with the help of the professional knowledge, especially with the finance dept After visiting Northstar Ford, the decision to go trade in was made easy with the help of the professional knowledge, especially with the finance dept. More

Excellent customer care Very good time to time update of the vehicle maintenance progress and feed back on the vehicle condition and estimate for decision making to ensure ve Very good time to time update of the vehicle maintenance progress and feed back on the vehicle condition and estimate for decision making to ensure vehicle delivery ASAP More

Great Service was excellent. Little "b" really was helpful. So was Dave the shuttle driver. Thanks for help. Only change is to tell you before you arrive to Service was excellent. Little "b" really was helpful. So was Dave the shuttle driver. Thanks for help. Only change is to tell you before you arrive to drive up not park then walk up. More