Northstar Ford Calgary
Calgary, AB
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:30 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Friendly Very friendly staff. Unfortunately I did have an issue with the cleaning service, my truck was in for some extras and I was offered a discount on the Very friendly staff. Unfortunately I did have an issue with the cleaning service, my truck was in for some extras and I was offered a discount on the cleaning service. Unfortunately when I picked my truck up come to find out down the road my tail gate was left unlocked even though it was locked when they recived the vehicle and my Ford brand tonnou cover was left insecurely latched. Being a tradesman I always have tools in my truck and would of been very upset if I had of lost them. I know will always check from now on even though the vehicle should be secured by staff. More
Always Fantastic Service Brought our truck in for its scheduled service and worked with Mitch, as usual he provides incredible service that is both enjoyable and thorough. The Brought our truck in for its scheduled service and worked with Mitch, as usual he provides incredible service that is both enjoyable and thorough. The service at Northstar is far better than any other dealership we do business with for our other vehicles. More
Made a bad experience better I came in to the dealer because my new trucks front bumper was misaligned. (cockeyed) The service personnel were great and had the manager and others I came in to the dealer because my new trucks front bumper was misaligned. (cockeyed) The service personnel were great and had the manager and others agree to get it worked on by the collision center as quick as possible. Bringing a new truck in for this is not the quality I expected so therefore my comment making a bad experience better. This is my second issue with quality. the first is the winter package which I received when I picked up my vehicle. It was fine than but as soon as it got warmer I noticed rust on my rims. I came into to ask the parts departments for caps to hide the end of the drive shaft so my new vehicle did not look like an older rusted vehicle. No caps are available but I was told others applied CLR or painted the ends to prevent or mask that issue. Really?? I should have just been told the rims were cheap and I could pay more for better quality or rims with caps when I purchased the truck. Instead I wait for spring to paint the ends myself in warm weather. More
Warranty repairs Fiona helped me book and coordinate my warranty repairs. There was no grief about whether the repairs were warranty or not, and Fiona clearly communi Fiona helped me book and coordinate my warranty repairs. There was no grief about whether the repairs were warranty or not, and Fiona clearly communicated the status of my vehicle during the three days it was in the shop. More
Recall Service 16S18 The staff who attended the service was very kind and professional. The replacement of parts was accomplished much faster than I expected and everythin The staff who attended the service was very kind and professional. The replacement of parts was accomplished much faster than I expected and everything went very smoothly including the shuttle service. I was very satisfied with the overall service provided by Northstar. More
Service issue I spoke to the advisor concerning my previous service concerns. After my last service I noticed that the cover for the oil filter drain hole was mis I spoke to the advisor concerning my previous service concerns. After my last service I noticed that the cover for the oil filter drain hole was missing and can only presume that the Tech neglected to replace or secure it properly. I feel that it should have been replaced at no charge to me, however the service advisor was less than forthcoming in solving this issue. Roger Maynard More
Tire change Service was great! They had to bring in the tires overnight but they let me have the car so I wasn't screwed! Really kind people as well. Service was great! They had to bring in the tires overnight but they let me have the car so I wasn't screwed! Really kind people as well. More
Tire Issue I came in with a flat tire. My morning was off to a bad start but once I got to northstar everything turned for the better. The service I received fro I came in with a flat tire. My morning was off to a bad start but once I got to northstar everything turned for the better. The service I received from Fiona and her team was exceptional. Thank you for making my day. More
In and Out!!! I had a positive experience. Cassandra was very helpful in getting my vehicle done and back to me in time to pick up my son from school. Also the shut I had a positive experience. Cassandra was very helpful in getting my vehicle done and back to me in time to pick up my son from school. Also the shuttle service (Dave) I believe was very wonderful as well. Thanks guys and keep up the good work! More
Great service Fiona was excellent letting me know the process as our regular service turned into a major repair. We will use North Star again for our truck service Fiona was excellent letting me know the process as our regular service turned into a major repair. We will use North Star again for our truck service More