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Mainland Ford
Surrey, BC
176 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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176 Reviews of Mainland Ford
August 01, 2016
Unsatisfied My husband and I purchased a vehicle from this dealership not too long ago we couldn't get approved for the loan so they asked us to bring in a cos My husband and I purchased a vehicle from this dealership not too long ago we couldn't get approved for the loan so they asked us to bring in a cosigner so we did. Thinking that the loan would be under my husbands And the cosigners name which is what they told us that they were going to do, they only put the loan on the cosigners name with out our knowledge. Which we didn't find out about until the loan went through we signed all the paperwork and they received all the finances for the car. When we confronted them they said it was too late so we took the car off the lot on an empty tank and a filthy dirty . I texted the dealer and asked him if we always send customers home on an empty tank gas and a dirty car and he said no he forgot to take a look at the car and to bring the car back at a later date to get it cleaned . I finally took the car back a couple weeks later and they ended up keeping the car the weekend not only to clean it but to fix the CD player because the CD player ate the very first CD I popped into the car . The gentleman that I dealt with was great his name is Steven and he was very helpful . I finally got the car back after the weekend was over the CD player was fixed which was great but the car was still dirty , I texted my dealer Bradon again telling him that the vehicle was not cleaned along with pictures to prove it and he never responded back to me . I waited around for a week and after getting no response from him I ended up getting the car detailed from a different company and had to pay for it myself . I was very dissatisfied with the customer service that I received from Bradon and will not be referring Any one to purchase from this dealership. More
by Nikki
Employees Worked With
Bradon knot
June 29, 2016
Competent and professional staff who know their cars I'm an out of town buyer, so when I get to a dealership I don't want a lot of fluff and nonsense. The staff here, especially Greg and Nigel were helpf I'm an out of town buyer, so when I get to a dealership I don't want a lot of fluff and nonsense. The staff here, especially Greg and Nigel were helpful, concise and professional in their dealings with me. The vehicle I was looking for was exactly as described. One thing I do recommend if your buying from here is to make your best deal and include the phrase " subject to customer approval of financing' if your going that route. Why you ask? because like so many dealerships the 'fees' are outrageous and according to them 'non negotiable'. 899.00 for a documentation fee is at least 500.00 to high - and they charge you a fuel fee of 150.00 to top up the tank of the vehicle your getting then they charge you tax on top of that even though the tax on the fuel is already paid at the pump! So just before you sign on the line - tell them to reduce the cost of the vehicle your getting by the amount of the fuel fee and taxes and 500 off the 'documentation/administration' fee. Be prepared to walk if they don't. On the plus side - you will be well treated and looked after. More
by greg greene
Employees Worked With
Nigel Saindon, Rob Godin, Greg Karwacki
June 28, 2016
Awesome service My husband and I went to the service department for or other vehicle. They told me that it was going to die ( tranny would fall out). They got us into My husband and I went to the service department for or other vehicle. They told me that it was going to die ( tranny would fall out). They got us into another vehicle. The sales staff works well with the community. We had something happen and they worked with us. We are really happy with the service and the sales teams. More
by Becky and John
Employees Worked With
Randy Mills, Stacey Scharf, Brian Carlson, Scott Brown, Bradon Kot
June 23, 2016
We bought our first new car I want to thank Nigel and rob for giving us the best deal and the trance action was very smoot. I had a great customer relation ship with Stacey the I want to thank Nigel and rob for giving us the best deal and the trance action was very smoot. I had a great customer relation ship with Stacey the sales rep who helped us getting into the wright car 2015 Ford Focus se. His service was the best and more than could expect he is a great sales man and very help full he really puts his heart in the work and we had great time making the sale come trough. I'm must say to all who work at mainland Ford thank you for your great service and being part of the Ford family means a lot to us. Stacey Nigel and rob thank you very much for your kindness. Sincerely Adrian k. Ps thank you for the radio the beats I would really recommend to does who wants to buy an new or use Ford to go see Stacey and Nigel because they can make your dream car come true. 😃🇱🇺😃🇱🇺 They. Will make sure your treated like their own. More
by Ford2015
Employees Worked With
Nigel Saindon, Ashley Veraart, Rob Godin, Stacey Scharf
June 23, 2016
Frendly staff and good followup The staff was attentive and friendly. They catered to all my wishes and I feel they went out of their way to see me satisfied. The staff was attentive and friendly. They catered to all my wishes and I feel they went out of their way to see me satisfied. More
by XRayBill
Employees Worked With
Ashley Veraart, Brian Carlson, Scott Brown, Karan Kundhal
June 16, 2016
Avoid, avoid, avoid I stopped in at Mainland Ford recently to look at a car advertised on their website. What a mistake, and a total waste of time. Everything you hear a I stopped in at Mainland Ford recently to look at a car advertised on their website. What a mistake, and a total waste of time. Everything you hear about scummy car dealerships and nasty tactics, they embody. Upon arriving at the lot, I was never asked if I needed help. Several employees saw me and ignored me - fortunately I found the car I was interested in quickly enough. The first red flag should have been the condition of the car: this is a 2014 with only 45,000km on it, and it was beat half to death. They'd obviously spent no time or energy detailing the car or getting it ready to sell. But, as I'd ventured all the way out to this lot, I thought I should at least give it a fair shake. I walked to the showroom, where I continued to be ignored, and finally approached the customer service desk. Finally someone asked me if I needed help, to which I said yes, and that there was a car I'd like to look at. We chatted about the car, and took it for a test drive. As I'm not from Vancouver I didn't have a route in mind, and took the salesman's suggestion, which turned out to be four right turns back into the dealership. At one point the salesman asked me if I was into street racing. We're testing driving a performance car, don't be surprised when I drive it spiritedly and certainly don't insult me. After driving the car, I wasn't sold on it. My current car is fine in most respects and I told the salesman this, and that if I were to buy this car it would mostly be a step sideways and therefore I'd have to get a really good price on the car to consider it. I also told him that it would be a cash purchase. He said he understood and went away for 20 minutes to "run the numbers". After "talking to his manager", the salesperson came back and told me the price would be $19,560, with $10,000 down and payments... I told him that was the full price of the car, and that I had told him I was paying cash. Why did it take 20 minutes for him to lookup the full price of the car, and why was he giving me financing quotes when I made it clear I would be paying cash? I made a counteroffer, which was aggressively low (remember, I don't need or even REALLY want this car), but based on black book value would still give the dealer a reasonable profit. I told them I would drive the car out of there that night: the dealer would have made several thousand dollars in profit for an hour of their time. Again the salesperson took 20 minutes to "talk to his manager", only to come back and tell me that the price had not changed. If you weren't going to counter-offer, why did you waste 20 minutes of my time? Just tell me straight-up. During the time he was away, I looked up the vehicle on the company website and found they were advertising it for $19,300. That's right, they were quoting me a price HIGHER than they were advertising on their own website. When I pointed this out to the salesman, he denied it (uh, buddy, I've got my smartphone right here...). Given that they took a total of 40 minutes to "run the numbers", it's either incompetence or something far worse that they couldn't even match the number on their website. When I explained that my offer was based on black book value, with a reasonable profit built in for the dealer, the salesperson seemed shocked that I knew the black book value (buddy, it's 2016 and BB values are not hard to find). He then went on to say it didn't matter because nobody uses black book, and mumbled something about "statistics". In short, avoid Mainland Ford. They sell beat-up wrecks of cars, don't honour the prices they post online, insult their customers, and employ every scummy sales strategy in the book to try and close a deal. They must make their money from uninformed customers who don't know any better, because any car buyer who's done any research will see right through them and their BS. More
by c4270851
Employees Worked With
Nigel Saindon, Greg Karwacki
June 15, 2016
Excellent Experience I did most of my deal over the phone with Aaron, which was super smooth and informative. Greg was very knowledgeable in the vehicle and easy to speak I did most of my deal over the phone with Aaron, which was super smooth and informative. Greg was very knowledgeable in the vehicle and easy to speak with. No sales pressure by anyone, just great service. Ashley made sure My financing went smooth and found the best possible rate for me. Overall, great experience. Highly recommend. More
by Brian C
Employees Worked With
Ashley Veraart, Greg Karwacki, Aaron Wellman
June 10, 2016
awesome Good presentation Very friendly people I strongly recommend Thanks guys. For your help Now my family and I, we really feel comfortable. In our new Good presentation Very friendly people I strongly recommend Thanks guys. For your help Now my family and I, we really feel comfortable. In our new car More
by blinker
Employees Worked With
Greg Karwacki, Bradon Kot
June 08, 2016
Kobi is simply amazing I have had one of the best experience ever when it came to purchasing a new car. And its all thanks Kobi. The fact that I was not in the market for ne I have had one of the best experience ever when it came to purchasing a new car. And its all thanks Kobi. The fact that I was not in the market for new car and left with great deal that I could not refuse on 2015 Fusion. To his testament and work ethics and he will work extremity hard to find the right vehicle that you need and want. Even if it means bring over couple of cars from other dealership. To ensure that your satisfy with your purchase. I would recommend anyone that is in the market for new or used car to go see Kobi at Mainland Ford. You will not be disappointed. A. Ali More
by Ali
Employees Worked With
Kobi
June 04, 2016
Excellent Experience I knew exactly what I wanted and called the dealership looking for the car I wished to buy. Karan had answered my questions and my son and I went dow I knew exactly what I wanted and called the dealership looking for the car I wished to buy. Karan had answered my questions and my son and I went down to see what was available. We started with the usual patter and I explained what I wanted, that it would be cash, no trade and I was looking for the best price. Karan went to work and he delivered a car that my son fell in love with and that fit my budget. Matt came up with the price, we negotiated a tiny bit and the deal was done. On the finishing side, once I bought the car, things seemed to slow down a bit but I was overall pleased with the deal, the service and the professionalism of the team. They even arranged for plates and insurance. I would certainly use this dealer again! They listened and didn't try to sell me things I didn't want or need. I hate buying cars and this was almost painless! More
by Bonnie G
Employees Worked With
Ashley Veraart, Matt De Medeiros, Karan Kundhal
