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Lexus of London

London, ON

4.9
3,597 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,597 reviews

June 25, 2016

2016 RX 350 Purchase Sue and Allan were excellent to deal with and they made the car buying experience easy. I really appreciated the great communication and level of serv More

by RIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert
June 24, 2016

Great service Welcoming environment and excellent customer service. I am very satisfied with my purchase. Sean McRae took the time to go over every question that More

by Natalia.Osorno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan Calvert, Sean McRae
June 24, 2016

Great Customer Service I didn't visit the dealership or end up buying a car from Lexus of London but had a very good 'shopping' experience. Sue was fabulous through email an More

by KWG
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2016

Came back a second time 😀 I usually don't bother with writing reviews but my experience with Lexus & more specifically your sales man Rick Watson😄 I had to let others know. Th More

by Lexuslover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2016

Great Experience! I'm very satisfied with my new Lexus purchase, and in particular with Sean McRae. Sean was very knowledgeable and helpful without being pushy, his en More

by Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean McRae
June 23, 2016

Top Notch Attention I made an appointment through Karen Campbell to have the presidential detail package done on my 2011 ES350. I brought it in yesterday, was given a gor More

by Alison M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam and Andy
June 23, 2016

Lexus of london Sales team was nice and informative they always made sure you were comfortable by offering water or a snack very professional More

by Mitchell Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylie Ellis, Sean McRae
June 20, 2016

Excellent service from Rick Watson While I wasn't able to find a car that met my very specific requirements, I was very impressed by the service and attention I received from Rick Watso More

by CDJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Romeo Nissan; Dealership manager (I don't see his name listed?)
June 15, 2016

6 month checkup I have been deling with Lexus of London for many years the service has always been excellent all the staff in service are wonderful people and go out More

by diane 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam McCallum, John Braddon
June 15, 2016

Best birthday ever! We bought our first Lexus 12 years ago. This vehicle has been very reliable, receiving exceptional service from Romeo and Karen in the service depart More

by london dav
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean McRae
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