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Lexus of London
London, ON
3,607 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,607 reviews
February 07, 2017
Professional service We were looking for a used 2015 Lexus with low mileage. We are a Lexus family and knew exactly what we were looking for. We met Sue who guided us th We were looking for a used 2015 Lexus with low mileage. We are a Lexus family and knew exactly what we were looking for. We met Sue who guided us through the trade in process. The staff at Lexus of London were professionals from the sales staff, accounting and predelivery. We would be happy to buy from this dealership again. Thank you Sue. More
by Armando
Employees Worked With
Helpful February 04, 2017
Tom was very professional and helpful in my car purchase. Tom has helped me in the past and many of my family and friends have also worked with Tom. The Service team also does a great job of looking after my Tom has helped me in the past and many of my family and friends have also worked with Tom. The Service team also does a great job of looking after my service needs. This is my 5th RX and the quality and comfort provided by Lexus is the best in the market. Thank you. More
by lexusrxer
Employees Worked With
Tom Hiscott
February 01, 2017
Great service over multiple purchases Sue has been great since my first dealings with her in 2014. With our first Lexus she took the time to examine many different options and ensure that Sue has been great since my first dealings with her in 2014. With our first Lexus she took the time to examine many different options and ensure that the car I had would be suitable for the duration of my lease and life events. Also given the amount that I drive for work she recommended features that now I couldn't imagine driving long distances without. When it came time for my next car purchase she not only assisted in breaking my lease with no cost but got us into one of our dream SUV's for a good price with great features. She had to deal with our questions over many months before it was the right time to commit to the purchase but she was patient, understanding to our needs and helped every step of the way. The service from Sue as well as her colleagues, Romeo, Liliana, and Kylie was exceptional. They've made my wife an I feel comfortable to commit to Lexus for multiple purchases and we don't foresee buying another car from anyone else. More
by nk
February 01, 2017
Top Notch Service We just purchased a vehicle through Lexus of London and worked with Sue Vincent. She made us feel welcome and took great care of us from the moment we We just purchased a vehicle through Lexus of London and worked with Sue Vincent. She made us feel welcome and took great care of us from the moment we walked in the door. Sue and the team worked together to make our experience easy and exciting. Sue was honest and went above and beyond during the sale, every question was answered and every promise met. We are happy with our experience and vehicle! Thank you! More
by Tara25
January 31, 2017
excellent service just purchase my first car, jack is awesome! i have no idea what kind of car is good for me before i meet Jack. He is full of Professional Knowledge, just purchase my first car, jack is awesome! i have no idea what kind of car is good for me before i meet Jack. He is full of Professional Knowledge, He is very trust worth! More
by lily
Employees Worked With
January 30, 2017
Nice talk I brought NX from Jack Ji months ago. Even though he spent lots of time teaching me the car features at the delivery date, I couldn't memorize them al I brought NX from Jack Ji months ago. Even though he spent lots of time teaching me the car features at the delivery date, I couldn't memorize them all. I steped by the dealership last week, and he pationtly answered all my questions. His assistant also served me well. That was a great experience. More
by Benlowie
Employees Worked With
January 30, 2017
Used vehicle I was dealing with Rick Watson he was extremely professional and took time to walk through every nuance of the used car purchase . He was very c I was dealing with Rick Watson he was extremely professional and took time to walk through every nuance of the used car purchase . He was very courteous and with regards to my time and was extremely enjoyable to deal with. If you're at Lexis London ask for Rick More
by Paul
January 30, 2017
Great experience Very friendly and knowledgeable. Gave them a requirement list and was met with 100 percent of what I was looking for and more. Very happy with my pur Very friendly and knowledgeable. Gave them a requirement list and was met with 100 percent of what I was looking for and more. Very happy with my purchase. More
by Mbradbury
Employees Worked With
January 27, 2017
I required extensive service for my Lexus RX350. The dealership provided me with an NX2000 while my vehicle was at the garage. They obtained all the needed parts and returned (delivered) my car in ti The dealership provided me with an NX2000 while my vehicle was at the garage. They obtained all the needed parts and returned (delivered) my car in timely fashion. Great Service! More
by Sarnia1295
January 27, 2017
Such a good dealer experience I come and visit Lexus because I know there is a Chinese sale in this store. I had a very good experience during this visit, and get jack's name card I come and visit Lexus because I know there is a Chinese sale in this store. I had a very good experience during this visit, and get jack's name card in hand, I will keep touch with jack when I decide the model that I want to purchase. More
by 917393529
