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Lexus of London
London, ON
3,633 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,633 reviews
May 31, 2024
Very good service when I brought my car in for its first visit. I highly recommend this dealer visit. I highly recommend this dealer More
by TXguy
Employees Worked With
Helpful May 31, 2024
I had the pleasure of meeting with Lisa Ali recently. Lisa is very personable and knowledgeable. She was so helpful and informative even though it was her time off. I would be very confident that Lisa Lisa is very personable and knowledgeable. She was so helpful and informative even though it was her time off. I would be very confident that Lisa will fulfill my future vehicle needs. Great dealership all around by the way More
by Rox
Employees Worked With
May 31, 2024
Always happy with my service. Heather was great. I appreciate the car wash as well. Heather was great. I appreciate the car wash as well. More
by acrossett66
Employees Worked With
May 31, 2024
Jillian was very knowledgeable and helpful in our decision to purchase. Very professional and I would recommend her to others when choosing their next vehicle. Thanks for your help Jillian!! We lov decision to purchase. Very professional and I would recommend her to others when choosing their next vehicle. Thanks for your help Jillian!! We love our new vehicle! More
by Vicki
Employees Worked With
May 31, 2024
Lisa Ali took exceptional care of me while I was at your dealership, and listen well to what I was looking for. Unfortunately we couldn’t continue ahead with a vehicle as I found what I was looking for fro dealership, and listen well to what I was looking for. Unfortunately we couldn’t continue ahead with a vehicle as I found what I was looking for from another manufacturer. More
by Steve.rooney98
Employees Worked With
May 31, 2024
Went to Lexus london to find an suv for the wife, we looked and didn't find something, I got a V8 in Alberta instead but the customer service was amazing and showed us all that we need. looked and didn't find something, I got a V8 in Alberta instead but the customer service was amazing and showed us all that we need. More
by Shanenally40
Employees Worked With
May 30, 2024
Excellent customer appreciation and service. .She was thorough in her follow up and explanation of the product. I have been a Honda / Acura client for over 30 years and Lexus of London has far e .She was thorough in her follow up and explanation of the product. I have been a Honda / Acura client for over 30 years and Lexus of London has far exceeded my expectations. Well done to Chris and all his staff ! More
by gmjohns
May 30, 2024
Excellent service. Called and got an appointment when I wanted. Car was repaired in a timely manner Called and got an appointment when I wanted. Car was repaired in a timely manner More
by darrellw017
Employees Worked With
May 30, 2024
Sue Vincent was great to work with. We 'clicked' right away and I felt as if I'd known her all my life. She is easy to work with and provided her honest opinions in order to help me pi We 'clicked' right away and I felt as if I'd known her all my life. She is easy to work with and provided her honest opinions in order to help me pick the vehicle I needed; I appreciated her sincerity and honesty as we worked together to pick the right vehicle. After purchase, she was there to answer or direct me to the right source with my questions as I am new to the Lexus family. I chose to buy a Lexus due to their reputation for quality and my experience with Sue and the dealership in general was great. Sam was super helpful also, as I learned the technology of the car. Thank you for a great experience. More
by Colleen
Employees Worked With
May 30, 2024
Brought my vehicle in for my summer tire changeover. Everything was explained and done ahead of schedule. Would recommend Everything was explained and done ahead of schedule. Would recommend More
by frank0
Employees Worked With
