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Langley Chrysler
Surrey, BC
563 Reviews
In 1971, the Trotman family opened our flagship store, Langley Chrysler. Today, over 40 years later, Langley Chrysler remains family-owned-and-operated as a member of the Trotman Auto Group. With Brad Trotman at the helm, Langley has become one of Canada's largest and fastest growing Chrysler dealerships.
Our customers are our business. At Langley Chrysler, we focus on the customer experience to make your time with us as comfortable and convenient as possible. We go above and beyond standard dealership amenities; we have two massage chairs, a popcorn machine, a full coffee and tea corner, and a kids' play center to keep young ones busy.
At Langley Chrysler, we're committed to a better community. Every month, staff members attend our Monthly Jeans Day luncheon to support donations for the Langley Memorial Hospital.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
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Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
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Showing 563 reviews
April 08, 2017
Yucan makes the new jeep owner the learning curve smooth I like to say few words about my new car purchase experience with this dealership. As a customer from north shore, I totally don't mind to travel over I like to say few words about my new car purchase experience with this dealership. As a customer from north shore, I totally don't mind to travel over 60km one way to the dealership because I am very satisfied with my new Rubicon purchase experience. The whole team come to us. Admin lady showed my daughter making the popcorn, financial dept did best to help get the payment through, especially the sales associate Yucan, he has passion and knowledge with his job and really provide the service wroth the five star rating. I will highly recommend this dealership to my friend. More
by Chase Zhang
Employees Worked With
Yucan Tang
Helpful April 07, 2017
Very happy to buy a jeep from this dealer I bought my 2012 Jeep Grand Cherokee last month, The salesman was Mr. Tang,Yucan. He is a very nice guy,very professional.It was a very pleasure exper I bought my 2012 Jeep Grand Cherokee last month, The salesman was Mr. Tang,Yucan. He is a very nice guy,very professional.It was a very pleasure experience in langley jeep Dodge Ram dealer.Five Star! Highly recommended. More
by kimwen
Employees Worked With
Yucan Tang
April 07, 2017
Happy buying Happy Driving Thanks Mr. Tang. I appreciate your friendly and professionally advice to help me buying my ram 1500 rock. I'm so happy to drive it. Thanks Mr. Tang. I appreciate your friendly and professionally advice to help me buying my ram 1500 rock. I'm so happy to drive it. More
by Richard
Employees Worked With
Yucan Tang
April 06, 2017
nice dealer Yucan is a very responsible and energetic man. When I have any problem or questions about the vehicle, he always reply me in time and give me suggesti Yucan is a very responsible and energetic man. When I have any problem or questions about the vehicle, he always reply me in time and give me suggestions. Highly recommend him! More
by xiaoxiao123
Employees Worked With
Yucan Tang
April 04, 2017
First experience,, never going back Today was my first experience with the Langley Chrysler service department and I will never be going back, my business will be taken elsewhere. My ex Today was my first experience with the Langley Chrysler service department and I will never be going back, my business will be taken elsewhere. My experience went like this: - Book my truck in for an oil change and some warranty work in person at the dealership. I waited in line to see one of the service writers, after waiting for one I'm informed to go talk to someone else to book in and am pointed in that direction. - I proceeded to talk to the person I was pointed to for booking. I confirmed the price of the oil change I was looking for as well as what warranty work was needed and a date was set. - On the day of drop off I arrived a little early to make sure everything went well and there were no delays in processing things. I was greeted with a long line of people and an obviously under staffed service department that seemed to have very little interest in serving the people in line. I stood in line for 15 mins waiting to speak to someone and was finally served. I explained my needs again and was assured it would be done correctly and promptly. I was told the service shuttle would be around in the next few mins to pick me up and bring me to my office. - 20 mins goes by and I'm finally picked up to be dropped off at my office. At this point I've spent 45 mins at the dealership just to drop my truck off for something I had previously booked, this is entirely too long for such a simple process. - After a couple hours I receive a call saying the oil change is done but the technician couldn't replicate the items for warranty. Frustrated that they can't figure this out I ask for the shuttle to pick me up and bring me back, I am told to phone the shuttle and arrange myself. - Upon pick up the technician wanted to take a ride with me to replicate the sound, it doesn't replicate but he assures me everything is good and it's probably nothing, which is like telling me the sound is in my head. - I then proceed to try and pay and leave, I've spent entirely too much time at the dealership for such a simple visit at this point. Once three people have worked to find my paperwork I am given the bill, which is double the price I was quoted. I question the total and am greeted with a shoulder shrug and handed the debit machine to pay my bill. No question as to what was quoted or how this problem could be solved. - I proceeded to drive my truck straight from the dealership to an independent shop one block away, they found the problem within 5 mins and suggested the fix and explained why it was an issue. From start to finish my experience today with Langley Chrysler was of the lowest quality. I've have many new cars with multiple different brands and this is far and away the worst service I've received. Update: I received a call from Langley Chrysler apologizing for the poor service and wanting to hear more about why things went so poorly. They have offered me an incentive to come back and try them for another service visit in the future. I will give them one more try and update again. More
by mikal18
Employees Worked With
Mike Grohmann
March 22, 2017
Amazing service We would like to thank Heinz Zahn for being an amazing service. So knowledgeable he definitely know his vehicles. We appreciate all you help. Warm We would like to thank Heinz Zahn for being an amazing service. So knowledgeable he definitely know his vehicles. We appreciate all you help. Warm and friendly person we will recommend him anytime. Awesome job Heinz More
by Karl and Cisca
Employees Worked With
Heinz Zahn
March 09, 2017
ignored bought a 2016 ram 3500 dually new from this dealer. brought it back with 600km on it for a bad vibration when on highway. Went for a drive with chief bought a 2016 ram 3500 dually new from this dealer. brought it back with 600km on it for a bad vibration when on highway. Went for a drive with chief mechanic to determine problem. He said it was tire issue balanced my tires. Issue still there took it back told nothing wrong. Booked a appt with the same guy the following week went for the same drive and determined that there was still a issue with the truck. He wanted to contact chrysler engineering to find any info he could on what might be causing the problem. He told me to leave it with him and he would get back to me. 10 weeks later still no call back. I called dealer customer service talked to Mike he called me back said still haven't heard from chrysler. 2 weeks later I e-mailed chrysler customer service to find out anything on this. They tell me no inquiry has been made. After a few e-mails with chrysler service they tell me that they have instructed the dealer to contact me. It's been 2 more weeks not even a call. This is the worst service or lack of service I have ever come across. This place has no integrity or commitment at all. My advice would be to stay away from this business. G Crawford More
by ignored
February 28, 2017
Thanks for the Jeep Wrangler Rubicon! Steve Gorrill recently sold me a 2016 Jeep Wrangler Rubicon and I couldn't be more happier with his service and Baeli for making the financing a smoot Steve Gorrill recently sold me a 2016 Jeep Wrangler Rubicon and I couldn't be more happier with his service and Baeli for making the financing a smooth process. Thanks again! More
by Lamond
Employees Worked With
Baeli Scouten, Steve Gorrill
February 28, 2017
Great service Thanks Peter for helping us get our new Ram! He was really personable and not high pressure so it made the experience enjoyable. Really happy we chose Thanks Peter for helping us get our new Ram! He was really personable and not high pressure so it made the experience enjoyable. Really happy we chose Langley Chrysler for our new truck! Highly recommend Peter!! More
by Maggy4
Employees Worked With
Peter Zdebiak
February 25, 2017
denise is amazing Denise was so helpful and hard working. She got me a great deal! She is also funny, friendly and made me feel very comfortable throughout the entire p Denise was so helpful and hard working. She got me a great deal! She is also funny, friendly and made me feel very comfortable throughout the entire process. I will recommend her amd the other girl's at langley auto loans to all my friends amd family. thanks again for great service. More
by Lou
Employees Worked With
