Lakewood Chevrolet

I was "WOWED" by this dealership!!!! It's not too often I get the "wow" factor when shopping, especially when making a large purchase like a vehicle. I had been looking at several other It's not too often I get the "wow" factor when shopping, especially when making a large purchase like a vehicle. I had been looking at several other dealerships before making the decision to purchase from Lakewood and I'd love to share my great experience. A few of the places I went made an attempt to "wow" me but fell short. Most of the sales personnel gave me a quick glance and only a couple even came to speak to me. Being a woman, I'm not sure if they didn't take me seriously or it was because I was by myself that they made only slight attempts to even interact with me. I was treated with courtesy and respect at Lakewood and I met your salesman, Michael Kwong. Mr. Kwong was very knowledgeable and friendly. The biggest thing that made me comfortable was that he didn't put any pressure on me. I told Mr. Kwong I was looking for now and left him my phone number. I continued to look at other dealerships but Mr. Kwong was the ONLY one to follow up with me and without putting any pressure on me kept in contact. I came back to Lakewood and was treated with the same courtesy and respect and ended up test driving my "new to me" car. I also felt like the sales manager was honest and straightforward with me and gave me a great price. I didn't feel like I was being ripped off and ultimately both Michael and Mr. Doonanco made buying a car here a painless process. I would definitely recommend this dealership to anyone! More

They know your name After 10 year of being in Canada I finally found a dealership where they know your name and put in much effort to know you better so they can interact After 10 year of being in Canada I finally found a dealership where they know your name and put in much effort to know you better so they can interact on your level of feeling and needs. For me it's important that they understand the client, it's the only way to provide the right service. Keep up your approach! John (Jan) Souman More

Friendly, no-nonsense service We came into the dealership and our salesman was able to provide answers with a real 'no nonsense' feel that is often the opposite at many dealerships We came into the dealership and our salesman was able to provide answers with a real 'no nonsense' feel that is often the opposite at many dealerships. He was not pushy and just let us look around and made himself available if we needed him. When purchasing, everyone was kind and without pressure helped us to figure out our best options. Financing was well explained and was a breeze and the whole process left us with a very good feeling about the dealership. They also offer some great perks once you have purchased a vehicle from them, like free paint touch ups for the life of the vehicle on any tiny chips and also a free oil change for attending a customer appreciation evening. Our salesman also called us at home several days later to make sure we had no questions about the car and how it works and if all was well. Overall, very impressive! More

Great team I was looking for a new Chevrolet, and the team at Lakewood Chev had a very good reputation with friends of mine over the years. My experience with t I was looking for a new Chevrolet, and the team at Lakewood Chev had a very good reputation with friends of mine over the years. My experience with them was very good from the beginning in March 2014 until the car was delivered in June 2014 from GM. This process of course involves many people, but I must thank Jim, Erin, Dan, and Geoff for the great service. They made sure phone calls or Emails were taken care of in a timely manner, and the whole process was near seamless with car selection, financing, options, and delivery. Although Erin primarily takes care of financing she also assists with getting the vehicle registered, and can expedite the whole insurance process; thus less headaches for the car buyer to worry about. Furthermore Lakewood has a customer information night where we get to tour the facilities, and meet more of their staff who will be taking care of our vehicles from parts, service, and the body shop. As customers we even receive FREE paint chip touch ups, but you have to ask for Rob over in the body shop otherwise he feels too neglected over there. I'm glad I chose Lakewood Chevrolet, and hope to be a longtime customer. More

Brent Probert My purchasing of my new Silverado was a very comfortable feeling, no pressure. The sales team that assisted me were very well versed with the product. My purchasing of my new Silverado was a very comfortable feeling, no pressure. The sales team that assisted me were very well versed with the product.Well done!!! More

Above and Beyond........ I started dealing at Lakewood in 2000 approximately and have bought 5 new vehicles since then. Jim Vickery has been a very good friend for many years I started dealing at Lakewood in 2000 approximately and have bought 5 new vehicles since then. Jim Vickery has been a very good friend for many years and has always given me the best deal possible. All employees, past and present, who I have dealt with over the years have been friendly, courteous and offer superb service. Everyone at the dealership is very friendly, offering assistance, when I walk in the door. Always a pleasure to visit the store!! More

Best Customer Experience Ever! I recently (and luckily!) dropped by to see a used vehicle from Lakewood Chevrolet. While wandering on my own among vehicles, Michael Kwong approached I recently (and luckily!) dropped by to see a used vehicle from Lakewood Chevrolet. While wandering on my own among vehicles, Michael Kwong approached kindly offering help. I described what type of vehicle I was looking for and the budget I had. We viewed a number of suitable vehicles in my price range. However, the one I felt in love with, was not affordable to me. Michael with the manager Archie Doonanco worked together extremely efficiently and in the next 10 minutes they were able to work out a perfect deal for me. No debates, no pressure, excellent communication, fast and hassle-free purchase. We ended up buying two cars the very same day! I strongly recommend everyone this dealership. Thanks Michael and Archie! More

Experience like never before! I had always wanted a new car, yet drove an older family vehicle for mainly two reasons: 1) bad prior experience with dealerships, big waste of time w I had always wanted a new car, yet drove an older family vehicle for mainly two reasons: 1) bad prior experience with dealerships, big waste of time without finding right vehicle right priced, 2) restricted and little flexible budget. So a new car had been on hold for years as I perceived buying as a big hardship, stress and time I could never spare (I used to spent 1-2 month yearly actively looking for cars, with no success). So I thought, I gave up, at least for now. Things changed the day my dear friend dragged me into Lakewood Chevrolet. Thanks to the caring, patient, listening, highly professional and highly efficient sales team, Michael Kwong and Archie Doonanco, same day I found my car (beautiful Hyundai Sonata 2011) and did not leave without a deal! With the great sensitivity to my needs, the team timely addressed my further requests and wishes about the car, made every step in the purchase extremely smooth, relaxed and enjoyable, and I still don't fully believe that in a flash of light I am a happy owner of Sonata! Not even a little inconvenience did I experience, Lakewood took care of every smallest detail. I thank you sincerely and do not hesitate to recommend anyone desiring superb client experience! More

The Best Car Buying Experience !!! I have bought many cars in the Edmonton area throughout my lifetime. This purchase have been the best I have ever experienced. I have been to many d I have bought many cars in the Edmonton area throughout my lifetime. This purchase have been the best I have ever experienced. I have been to many dealerships looking for a used Silverado truck with the options and kilometers I wanted. Out of all the sales people the only one that called me back and kept in contact with me was Michael. He was friendly and knowledgeable from the get go. He was not intimidating and it was a pleasure to talk to him. On my first visit there I did not find a truck that was suitable. I left my name and number with Michael to call me if something came in. I also met with Archie and he assured me that they would call me as soon as they get one that I would like. About a week later Michael called me and told me that a truck came in and it is exactly what I was looking for. Nobody else out of all the different dealerships I went to called me back except Michael. I came back and took the truck out for a test drive. Michael was right and it was exactly what i wanted. He showed me all the features and answered all my questions about the truck. I loved the truck and I decided to buy it. The negotiation process was also very simple and no pressure. Archie was very easy to deal with and we came up with a numbers we both could live with. I liked that the whole procedure was extremely honest. The business office was also a pleasure to deal with and they also made the process as painless as possible. I didn't even have to line up at the registry they went there for me and all I had to do was go back and drive away in my truck. I will definitely recommend Lakewood Chevrolet, Michael, Archie and Alliese to everyone I know. I do not get impressed very easily but I can honestly say that this dealership has it going on!! Excellent Job !!!! And I love my truck !!! More

My first ever car buying expirience!:) This being my first time ever shopping for a car I wanted to make sure I picked the one that felt right for me. And after visiting 10 different dealer This being my first time ever shopping for a car I wanted to make sure I picked the one that felt right for me. And after visiting 10 different dealerships in the area (34th St.) and test driving a car at each one it was the Cruze. But what sold me was the staff. The dealership was by far the nicest one we had been to and the staff were so warm and genuine I didn't feel like I was at a car dealership. From the managers we dealt with to the salesmen, everyone was so personable I actually enjoyed being there and giving them my business. We spent the whole second day we were there humming and hawing over what we actually wanted the car to have but we never once felt pressured or rushed to make a desicion. Joshua Parra was attentive and patient as he spent the whole time doting on me and helping me get exactly what I wanted from my car buying experience. And Manager Dan Bass was incredibly friendly stopping to chat with us about Jasper (where I'm currently living) and football (which my fiance used to play and loves) when he could. I will highly recommend Lakewood Chevrolet to anyone who'll listen! More