after a 3 hour drive, my chev duramax went into limp mode. the def and check engine lights were on. i stopped at the nearest chev dealer and was told they could not help me until a week from today. that was no good to me as i was in edmonton area to pick up a fifth wheel holiday trailer for my mother. i checked online for more dealers in the area and at 1:45 in the afternoon, lakewood chev was the first i called.i was told that if i could get it there by 2:30, they would be happy to diagnose and let me know if they could fix by the end of the day. so off i went up hwy 2 at 89 km/h.i arrive at lakewood at 2:34 and was ushered right in the service bay before i could even get out of my truck. wow. Dan the service writer had the paperwork done in a few minutes and told me his top tech would get right on it. after a 15 minute wait in the waiting area ,Dan came and found me and said they had diagnosed the issue(DEF tank heater) and had already found the replacement part. would i be willing to have them fix it right away? ABSOLUTELY THANK YOU VERY MUCH!!!!. then he proceeded to tell me that there was a special bulletin on the problem and it would be repaired at no cost to me. Dan, you just made my month sir. after pointing me to the restaurant across the street he said he would call in about 2 hours,as soon as it was done. so off i went for lunch and a beverage to collect myself and killed an hour and a half watching baseball highlights. as i was walking back onto the lot, Dan was coming out the service bay to meet me to tell me it was just finished, come on in and sign the paperwork and you can be on your way again.
i am blown away by the service i received from lakewood and will be going there again if i am in the market for sure. to be treated like royalty when i am an out of towner and haven't even dealt with them before is a testament to a code of service which has been sorely lacking in most places for far to long.
thank you again DAN, and your team. you turned a hell day into a good one.
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