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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.3
2,042 Reviews
Call Service Center (770) 872-6272

2,042 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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June 07, 2024

Staff was nice, and the fixed my car in a timely manner. The wait area was clean. More

by Lo
Recommend Dealer
Yes
Employees Worked With
I don’t remember who worked with me. There wasn’t that much engagement it was they took my keys. I waited in the wait area. Told another guy I was leaving and they forgot who I was and didn’t tell her to the main person who helped me.
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Helpful
June 06, 2024

Very professional Got me in at a reasonable time and got me out at a very reasonable time with no problem More

by ANGELW33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim South
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rina Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Floystrop
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

Helpful
June 06, 2024

Great service! Very friendly and helpful! I would go here again and gain for service! Thank you so much! More

by ngo.hiep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

Helpful
June 05, 2024

Great service. Very professional got me in and out on time with no problems, thank you. More

by ANGELW33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim South
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rina Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Floystrop
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 04, 2024

James always makes the experience excellent at Jim Ellis GMC mall of Georgia he informed me about the time and work to be performed. It’s really nice to have an adviser that is professional and dedicated More

by BRIANPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.

Helpful
June 04, 2024

Always a pleasant experience. Professional and courteous. They keep you informed and and additional work that needs to be done. More

by parker30518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We sincerely value your business and look forward to your next visit!

Helpful
June 03, 2024

Time waiting for the vehicle was reasonable and the service advisor Kevin was very helpful More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wellborn
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Jun 07, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review!

Helpful
June 01, 2024

They do what needs to be done and they do it with kindness. I don’t mind having to drive from Athens to Buford.. More

by FVJORDAN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jun 07, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

Helpful
May 31, 2024

My vehicle was returned to me covered in grease both on the outside and all over my leather seats and dash. Terrible service experience. More

by BRADLEYBECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Barnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for bringing this situation to our attention. We sincerely apologize that we fell below the standard of work that we strive to achieve. To our knowledge, you have been in communication with our service manager, Nick Rose, and are working towards a resolution. Please contact us directly with any additional questions or concerns.

Helpful
May 30, 2024

Always excellent service! Accommodating and informative. Takes very good care of my GMC Sierra 1500 More

by KINGRICH08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

Helpful
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