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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,008 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,008 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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May 12, 2024
Professional service provide by Brandon, the service technician and the dealership. Highly recommend the service department. technician and the dealership. Highly recommend the service department. More
by TREADWAYJC
Verified CustomerEmployees Worked With
Helpful May 11, 2024
Brandon was great and the service was very good, I’m a very happy customer very happy customer More
by msgerghel2021
Employees Worked With
May 09, 2024
The prices on your website are very different from what you charging. 89 dollar oil change turns into 139 dollars. Shame. you charging. 89 dollar oil change turns into 139 dollars. Shame. More
by fourgirlz10466
May 08, 2024
Got me in and out quickly and managed to do a ECM recall I wasn’t aware of. I wasn’t aware of. More
by agnicely
Employees Worked With
May 07, 2024
I'm neither excited nor unhappy with the service. Came for an oil change and got it. I hate having to do a review on every encounter with a service provider. Came for an oil change and got it. I hate having to do a review on every encounter with a service provider. More
by Average guy
Employees Worked With
Not sure
May 07, 2024
When I noticed that the 2020 Sierra AT4 I purchased from Jim Ellis in May 2023 had a leaking back window, I originally took it for repair to my closest GMC dealer in Kennesaw. After 2 service visits they st Jim Ellis in May 2023 had a leaking back window, I originally took it for repair to my closest GMC dealer in Kennesaw. After 2 service visits they still had not repaired the leak and then stated that any further repairs would not be covered under my CPO warranty even though I was still within the time and mileage coverage limits. I turned to my salesman at Jim Ellis (Richard Newton) for assistance and he immediately coordinated with James Stecker in Service to get me a service appointment. James was perfect in terms of getting me into the schedule, communicating what they discovered, and finally resolving the leaking window issue - and within my CPO warranty. He was even able to coordinate a loaner vehicle for me which was a big help considering the distance I am from the dealership. The Jim Ellis team will now be who I turn to for any future service concerns, and they'll also be the dealer I turn to when I'm ready to upgrade to a new truck. But for now, I'm going to continue enjoying this one. Thanks Richard Newton & James Stecker! More
by bob.kutschke
May 07, 2024
Great dealership, easy to work with. Definitely recommended to anyone needing a new or used vehicle Definitely recommended to anyone needing a new or used vehicle More
by d.e.cannon69
Employees Worked With
May 04, 2024
Make you feel like family, even though my wait was long James Steker and his staff were very thorough in taking care of me and my 2021 Buick Encore GX (Vehicle). While waiting on the part for my vehicle to James Steker and his staff were very thorough in taking care of me and my 2021 Buick Encore GX (Vehicle). While waiting on the part for my vehicle to come James offered me a very nice loaner 2023 Buick Envision to drive back and forth to work! KUDO's to James Steker and The Jim Ellis Buick, GMC Staff!!! Highly recommend them if you are in the market for another automobile. More
by Teresa
Employees Worked With
