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Heiser Chevrolet Cadillac
West Bend, WI
1,247 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,247 reviews
April 30, 2024
We had a very pleasant car buying experience here. We found a car we were interested in on their website (via Car Gurus) and were able to make an appointment to see it and test drive it right away th We found a car we were interested in on their website (via Car Gurus) and were able to make an appointment to see it and test drive it right away the next day. We ended up meeting with Sherry Konek who was able to walk us through the entire process from start to finish without being pushy or obtrusive at all. One thing I may suggest to Sherry is to make the fact that Heiser includes lifetime roadside assistance with every car they sell a part of her opening salvo. I don't know about anyone else, but that's a pretty good selling point/benefit. Other than that, a very relaxed, non-stressful process at the end of which we got to drive off in our new Honda CR-V! Thanks Sherry! More
by scotthundt
Verified Customer
Helpful April 30, 2024
Every person was helpful regardless of whether they were directly involved or not. When I’ve stopped in for help, all were more than willing to help directly involved or not. When I’ve stopped in for help, all were more than willing to help More
by kristinazulick
Employees Worked With
April 29, 2024
Sherry was very helpful. Made a stressful process easier. Everyone was very nice and helpful! Made a stressful process easier. Everyone was very nice and helpful! More
by SUPERAUNTIE98
April 25, 2024
The service is great. The scheduling of service is what I have had a bad experience with twice now. Once the appointment was scheduled at the wrong location and a couple o The scheduling of service is what I have had a bad experience with twice now. Once the appointment was scheduled at the wrong location and a couple of days before the appointment I was advised of the error, but there were no appointments available at my local service center. I ended up having to pay out of pocket at another provider. This time I never received a confirmation call or email when the appointment was made online. More
by cjb415
Employees Worked With
April 24, 2024
I have delt with Heiser and the dealership over 40 years. Love my car too years. Love my car too More
by CAROL28
Employees Worked With
April 24, 2024
Sales and finance were awesome people to work with. Service and parts dept have a slight lack of communication but in the end everything got sorted out. Service and parts dept have a slight lack of communication but in the end everything got sorted out. More
by tncsb.a.d.c.lub
April 23, 2024
Nathan reviewed our file and explained we do not need all the work recommended on a previous visit. Very appreciative that we did not spend money on something unnecessary. the work recommended on a previous visit. Very appreciative that we did not spend money on something unnecessary. More
by ALLENHEBERER0
Employees Worked With
April 21, 2024
I've been a customer of this dealership for 8 year's now committed service convenience and dedication . Swift process of buying or nauniting cars will recommend to friends and family .m committed service convenience and dedication . Swift process of buying or nauniting cars will recommend to friends and family .m More
by Isaac G.
Employees Worked With
April 20, 2024
We would recommend Heiser Chevrolet Cadillac in West Bend. The staff was very friendly and got us in the vehicle we were looking for. Leigh Mattila was our sales person. Bend. The staff was very friendly and got us in the vehicle we were looking for. Leigh Mattila was our sales person. More
by shesden65
