Harris Mazda - Service Centre

Kregg was SO helpful, considerate and so much fun to deal with. I have never laughed so much, in a Customer Service application. I walked away from there still smiling and laughing. Why wouldn't I go back with. I have never laughed so much, in a Customer Service application. I walked away from there still smiling and laughing. Why wouldn't I go back or continue to take my vehicle's needs to Harris Mazda? More

Just purchased my 2nd vehicle with them! Absolutely love them. They went above and beyond to make sure I got the best deal possible for my vehicle, and also what would fit me best. Would recommend them. They went above and beyond to make sure I got the best deal possible for my vehicle, and also what would fit me best. Would recommend More

Have a great time in here. Service is good but the delivery of the car is quite slow. But that’s okay. The wait is worth it. Willing to come back to get a new car as well someday. delivery of the car is quite slow. But that’s okay. The wait is worth it. Willing to come back to get a new car as well someday. More

Would not recommend the service department. They have no integrity and use scare tactics to sell you parts your vehicle does not need replaced. Quoted me $2000 for emergency brake replacement I didn’t know integrity and use scare tactics to sell you parts your vehicle does not need replaced. Quoted me $2000 for emergency brake replacement I didn’t know I needed. Took the vehicle for a second opinion and was advised there was absolutely nothing wrong with my brakes! I never had my call returned for an explanation either. Go elsewhere! More

After reviewing and test driving several makes and models of vehicles, I wondered into Harris Mazda with my wish list and was met with a warm smile and an honest approach. Our sales associate, not only took of vehicles, I wondered into Harris Mazda with my wish list and was met with a warm smile and an honest approach. Our sales associate, not only took his time to select the most perfect match for me, but went through my wish list, like they were must haves! I am truly thrilled with my beautiful purchase and the care and consideration we were shown! Thank you Brandyn and John for making sure we left happy!☺️ More

Steve was Very rude to deal with and has a huge attitude. Would not take any ownership and tried to belittle me. Harris Mazda you lost many customers, past and FUTURE. For a person in Leadsership to treat c Would not take any ownership and tried to belittle me. Harris Mazda you lost many customers, past and FUTURE. For a person in Leadsership to treat customers this way is absolutely appalling.. please get some leadership training or step down before you lose more customers. More

Service department staff determined to be right at all costs I was bringing my vehicle in for a scheduled servicing with Nanaimo Mazda. My spouse was called at home during the servicing..the sales employee men I was bringing my vehicle in for a scheduled servicing with Nanaimo Mazda. My spouse was called at home during the servicing..the sales employee mentioned that additional servicing was required for the vehicle, that was agreed to but he failed to mention the cost of the additional servicing. It is unfortunate that he didn’t see the importance of mentioning the additional cost. Most customers see cost as the NUMBER 1 concern when authorizing work!!! They also decided to check,clean and inspect brakes..the final bill totalled $591!!! I was extremely upset..spoke with the Sales representative he stood by the cost and the work...during the call he took the adversarial approach that he was right at all costs...had zero understanding as to why I was upset and would not even entertain any compensation whatsoever!!!! More

Love Mazda Service department! I have zero complaints with the Mazda Service department. I gave them 5 stars. They serviced my car yesterday. Very understanding of what my life has I have zero complaints with the Mazda Service department. I gave them 5 stars. They serviced my car yesterday. Very understanding of what my life has been going through. Lifted a big weight off my shoulders. I actually walked out of there yesterday with tears of joy. These people are the best!! So happy! 😍 Thank You Mazda 😍 More

Crappy Service The service Department has the crappiest service and customer service around. Every time I bring my car in I have to wait for shuttle for a long time The service Department has the crappiest service and customer service around. Every time I bring my car in I have to wait for shuttle for a long time before they come pick me up to bring me too my car. The service department has bad customer service. I find bring my car to Victoria I get better service. More

These folks are super! Had a used Miata from elsewhere checked over by Harris Mazda in a pre-purchase inspection. Everyone I spoke with in Service was extremely helpful and Had a used Miata from elsewhere checked over by Harris Mazda in a pre-purchase inspection. Everyone I spoke with in Service was extremely helpful and courteous - they went above and beyond. I am very impressed with their service and do not hesitate to recommend them highly! More