Guelph Kia

all the staff is so nice, they have never steered me wrong (pun intended lol) and good prices for the amazing work they do. wrong (pun intended lol) and good prices for the amazing work they do. More

Gurpreet the salesperson is good, very calm when a dispute arose. She provided a ride to the dealership to purchase the car after I had sold my old one. The dealership on the whole disappointed me. dispute arose. She provided a ride to the dealership to purchase the car after I had sold my old one. The dealership on the whole disappointed me. I ordered a Sportage PHEV in October with an iZEV rebate priced into the purchae agreement. The car was made in December, 2024 and news about the cancellation of the gov rebate came around the same time. There was no contact by Kia to me to inform me of this. When i called in mid January for an update, they informed me for the first time that the IZEV rebate was paused and that i would owe an extra $5000 above what was on the purchase agreement. Kia would not budge on the price of the car or provide any concessions in terms of a discount, extra warranty, service or extra throw ins. Communication after I initiated an email was good, but it was too late at that point. Also, the initial finance manager was very deceptive in telling me I was getting all this extra service, without saying it was really an extra warranty. I almost signed a new purchase agreement with a bottom line that had ballooned, Their negotiation tactics delay the itemized parts of the purchase agreement until a deal is made with the salesperson. I would have preferred up front detailed price structure right from the start. Great car and nice people, but the whole process from Kia management could have been more customer friendly. More

I was welcomed and my concerns were addressed with care and concern in a timely manner. The service tech was considerate of my financial concerns and did his upmost to help me address my concerns. I think and concern in a timely manner. The service tech was considerate of my financial concerns and did his upmost to help me address my concerns. I think he went over and above his help and even provided a car on loan while my car was being serviced. I had a very positive experience the whole time I was there More

They are prompt with their service . The facility is user friendly. The staff are pleasant and knowledgeable. The waiting room is quite comfortable if you decide to wait. The facility is user friendly. The staff are pleasant and knowledgeable. The waiting room is quite comfortable if you decide to wait. More

Had a great experience at Kia Guelph. Everyone there was friendly and knowledgeable. I picked my car and the salesperson helped and answered all my questions. At the end of the day I was Everyone there was friendly and knowledgeable. I picked my car and the salesperson helped and answered all my questions. At the end of the day I was happy and excited to purchase my know SUV More

Great service and out the door quickly and friendly service while taking care of thank you you service while taking care of thank you you More

Nice and polite people. I bought 2 vehicles for my family. Very happy. Thanks guys. I bought 2 vehicles for my family. Very happy. Thanks guys. More

Guelph Kia service department has been my go to place for my Kia for 6 years now. The overall experience from leaving the car for appointments to a Service Advisor with a trusted team of mechanics performing my Kia for 6 years now. The overall experience from leaving the car for appointments to a Service Advisor with a trusted team of mechanics performing standard services to more complex issues with excellent Subject Matter Expertise allows me to be worry-free and a guarantee that my Kia drives smoothly throughout its life. They have demonstrated their ability to successfully troubleshoot issue and focus on the work that is truly needed. More

Guelph Kia was terrific about accommodating me when I arrived by tow truck. They gave me a valuable option that was both time and cost effective and got me on my way in a couple of hours. Special shoutou arrived by tow truck. They gave me a valuable option that was both time and cost effective and got me on my way in a couple of hours. Special shoutout to Service Coordinator Maribeth! Thanks to all the team for their help. More