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Guelph Kia
Guelph, ON
155 Reviews
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155 Reviews of Guelph Kia
April 04, 2025
Clean, bright environment. Friendly, knowledgeable staff with efficient service department and minimal wait times. Highly recommend. Friendly, knowledgeable staff with efficient service department and minimal wait times. Highly recommend. More
by outofwood
Employees Worked With
Nick Brent
April 01, 2025
Nick was consistently helpful with a positive attitude. He talked me through all the details and was very patient. Ray, Selena and Jason were pleasant and informative. Overall a good experience. He talked me through all the details and was very patient. Ray, Selena and Jason were pleasant and informative. Overall a good experience. More
by catherineskelton
Employees Worked With
Nick Brent, Ray Grant, Selena Liberatore, Jason Brown.,
March 21, 2025
Service pricing is way too high. $165 for an oil change that I pay 120 at other Kia dealers. Plus they told me there were doing a 50 point inspection. Yet my tire pressure was not ad $165 for an oil change that I pay 120 at other Kia dealers. Plus they told me there were doing a 50 point inspection. Yet my tire pressure was not adjusted to proper amount. Didn’t do inspection at all . Now how can I trust that work was completed. Disloyal and expensive. They won’t get any more of my business More
by Rayzor
Employees Worked With
Unknown
March 18, 2025
Service here is beyond poor! From wrong oil in my car to overcharging me by outting the wrong oil in (they used a 2.0 engine optional oil instead of the 3.3l enging oil). Called From wrong oil in my car to overcharging me by outting the wrong oil in (they used a 2.0 engine optional oil instead of the 3.3l enging oil). Called serveral times and left messages (5 times) and several texts to the service line which only one was answered after they got my money "saying how can I help you" but then they didnt reply once I explained my issues. So total bill was 245.00 dollars for a 169.95 service due to the 12.00 a liter charge for 0w30 oil. After all this the other complaints were not dealt with properly..... Rear end vibration... tech rotated tires and then said vibration was from feathered tires??? Wrong diagnosis completely as I had stated the vibration will stop after you turn a corner....If it were tires it wouldnt stop! Oil leak in between trans and engine.... "no visible leak" when there was clearly oil there during the last service. Continued coolant loss.... A gallon in only 43K "no visible leak" I also eemailed the service Manager and the Dealer principle and have not received a reply in almost 2 weeks. I then contacted Kia Canada and was told all they can do was email them.... I asked how long i should wait for a reply and was told "she doesnt know their schedules" So from March 5th I have not been able to contact this dealer and I should have had a call back right away to address the main issue of the overcharge and the wrong oil...today being March 18th at end of day. I do not recommend this dealer as they dont return calls emails or seem to care about customer service!! More
by pincushion1976
Employees Worked With
Maribeth
