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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,169 Reviews
Call Service Center (860) 745-1111

1,169 Reviews of Family Ford of Enfield - Service Center

Sort by
May 18, 2024

No problems. Easy checkin. Finished my car a called me within a timely manner. All done. More

by lucillefurey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Family Ford of Enfield responded

Thanks, Lucille, for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

Helpful
May 15, 2024

Friendly and very helpful. My third buy and will return for another purchase. Truly appreciate the “Family” atmosphere. More

by emoncevicius2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
May 14, 2024

We are very pleased with the sales and service department. We would recommend this dealership to anyone who is interested in buying or servicing their car . More

by bouvier81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

Helpful
May 14, 2024

They were very accommodating and helpful. Went for an oil change very quick service thank you More

by wm.perkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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May 15, 2024 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
May 13, 2024

I have bought two trucks from family ford and am very pleased with the service I have received. More

by Barrysquires660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Family Ford of Enfield responded

Thank you, Barry! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

Helpful
May 12, 2024

Had my car for two days wrong part came in so now have to bring it back. Inconvenient More

by RACHELB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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May 12, 2024 -

Family Ford of Enfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
May 10, 2024

Family Ford has wonderful employees. Always a comfort to you work on all my vehicles! Service is always honest. And Sales I think I'm on the second car "FORD" both purchased from you. More

by CARMENCALDERON05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2024 -

Family Ford of Enfield responded

Carmen, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

Helpful
May 09, 2024

I had The Works performed on my 2013 Ford Fusion. I am always very happy with any of the work that they've done on my car. Service dept. is just wonderful. Greg is the best. More

by marceyfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Family Ford of Enfield responded

Marcey, Thanks for sharing your thoughts about your experience with Family Ford of Enfield. Greg and our team appreciate your business and hope to see you again soon!

Helpful
May 09, 2024

I am Happy with the service and expectations were met. I Will keep coming back More

by JARNOLD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

May 10, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
May 08, 2024

Greg was awesome. He was prompt in greeting me. Friendly and knowledgable. Answered all my questions. More

by mjvignone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Greg here at Family Ford of Enfield.

Helpful
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