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Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
2,311 Reviews
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August 25, 2015
They have lost a repeat customer! I don't have enough page here to describe how disappointed I am with my recent experience with Courtesy Chrysler. We have bought three Dodge Caravans I don't have enough page here to describe how disappointed I am with my recent experience with Courtesy Chrysler. We have bought three Dodge Caravans from Courtesy Chrysler over the past 12 years, and after this we will not be back again. I have no complaints with the people we dealt with, but their corporate policies are a lesson in how to lose long term customers. Either we were flat out lied to or the salesperson /service technicians we dealt with are incompetent. We purchased a used Dodge Caravan a number of months ago. At that time we noticed a noise in the from the back of the vehicle (our fault we didn't get it further inspected). When we mentioned this to the salesperson we were told they had replace the rear brakes on the van and it had been fully inspected and passed all their tests (again our fault for believing a salesman). Fast forward to now and the noise continues so we take it to our new mechanic. Within 15 minutes he tells us and shows us the issue, a worn out rear wheel bearing. He tells us there is no way that amount of wear had happened in the time we owned the vehicle and it never should have 'passed their inspection'. He also notes the rear brakes are getting close to needing replacement (even though they had been replaced when we bought it). Our mechanic suggests we contact our dealship (Courtesy Chrysler) to see if this work is covered by our warranty. Instead of giving us an answer over the phone, the Courtesy Chrysler service person tells us we have to bring it in so they can inspect it. My wife dropped off the vehicle and told them what the issues were. It goes round and round through their different departments and we are finally told that they cannot cover the work under warranty. Fine, that's all we wanted was a yes or no answer, we will take the van back to our mechanic to have the work done. Oh, wait we are going to charge you for two hours of diagnostic time ($385). The lady at the service desk told us she would help us out though and only charge us for one hour diagnostic time. All we wanted was a simple yes or no answer regarding the warranty. Instead, we got the privilege of paying $180+ dollars to have Courtesy Chrysler tell us what we told them when we brought it in. On top of that, including these diagnostic fees, Courtesy Chryslers quote is almost double what our mechanic is charging us. I realize that we are not faultless in this, as we should have had it inspected much sooner, but it is the response from the Courtesy Chrysler people that really disappointed me. It was a simple question we asked because we already new the problem, "will you cover this work under warranty?", and for that we get a bill for $180. More
by ccross
Employees Worked With
Kramer Kentziger
Helpful August 24, 2015
Ahmed does it again! My husband forgot to book his car in for some maintenance. Ahmed squeezed him in, finished on time & gave A+ service! 5 stars for everything (except p My husband forgot to book his car in for some maintenance. Ahmed squeezed him in, finished on time & gave A+ service! 5 stars for everything (except price just cause maintaining a vehicle is expensive) More
by BusyMom:)
Employees Worked With
Ahmed Elnahas
August 23, 2015
Thanks Tim. Amazing service from Tim. Would never deal with anyone else! Very friendly, courteous, and always has my best interest at the forefront of everything. Amazing service from Tim. Would never deal with anyone else! Very friendly, courteous, and always has my best interest at the forefront of everything. Thank you Tim. More
by LisaRichards
Employees Worked With
Timothy Puddifant
August 22, 2015
New Truck sale I was called in from Mackenzie to look at what they had and from the excellent way I was treated by her it was the best sales experience I have ever h I was called in from Mackenzie to look at what they had and from the excellent way I was treated by her it was the best sales experience I have ever had. The knowledge Mackenzie had on the product and respect she showed me as a customer was one of the best parts of doing business with such a professional person. I recommend to anyone if they are looking for a vehicle go to Courtesy Chrysler and find Mackenzie you wont regert it. Thanks again Mackenzie for a great experience and a great price on my new Dodge 1500 Ram Rebel Marc Simard More
by Beagelbro
August 21, 2015
Amazing salesperson amazing finance person Tim and Stephen were absolutely amazing. I have challenging credit but they worked above and beyond to get me into a new truck. They were both very fr Tim and Stephen were absolutely amazing. I have challenging credit but they worked above and beyond to get me into a new truck. They were both very friendly and professional. I would recommend anyone to go see them for your new purchase. More
by Nitroz
Employees Worked With
Timothy Puddifant
August 21, 2015
2015 Jeep Compass Kelly went out of his way to find the perfect vehicle for my family. He was very friendly,extremely knowledgable, listened to what I wanted and answer Kelly went out of his way to find the perfect vehicle for my family. He was very friendly,extremely knowledgable, listened to what I wanted and answered all my questions; exactly what you want in a sales person! I didn't feel pressured into buying something more expensive (my experience at other dealerships) and am very happy with the service I received. I would HIGHLY recommend Kelly to anyone looking to buy a vehicle. More
by SSavage
August 20, 2015
Went to great lengths to find the vehicle I wanted I dealt with Colin and originally was looking at a RAM 1500. We worked together to see if they had the truck of my choice within my budget. Ultimate I dealt with Colin and originally was looking at a RAM 1500. We worked together to see if they had the truck of my choice within my budget. Ultimately, while Colin helped find new vehicles with the options I was looking for we couldn't get it within my budget so I opted to begin looking at other vehicles and settled in on a Jeep Wranger Unlimited. We successfully located a vehicle and I made the purchase. Colin was very helpful and continued to work on the sale, with excellent follow up and ensuring everything went smoothly throughout the sales process, including booking the appointment for the 3M application I had chosen to put on the Wranger. Thanks much Colin and Courtesy Chrysler, I'm enjoying my new Jeep immensly! More
by Happy Wrangler
Employees Worked With
Colin Wenner
August 20, 2015
extremely pleasurable experience i HAD DECIDED TO CHECK INTO A JEEP WRANGLER. THE SALES PERSON WAS ABSOLUTELY WONDERFUL TO DEAL WITH.. HE WAS VERY KNOWLEDGEABLE IN THE VEHICLE TYPE I i HAD DECIDED TO CHECK INTO A JEEP WRANGLER. THE SALES PERSON WAS ABSOLUTELY WONDERFUL TO DEAL WITH.. HE WAS VERY KNOWLEDGEABLE IN THE VEHICLE TYPE I WAS ASKING ABOUT .. HE LET US WALK AROUND AND VIEW THERE STOCK, WITHOUT PRESSURE ,AND ONCE I DECIDED ON THE ONE THAT I WANTED, HE HAD ME IN TO A FINANCE MANAGER WITHIN A FEW MINUTES,, WITHIN A FEW HOURS AFTER ,,I WAS DRIVING AWAY IN MY 2015 JEEP WRANGLER, EXTREMELY HAPPY WITH MY PURCHASE AND THE SALES STAFF YOU HAVE HERE ,, THEY GO ABOVE AND BEYOND TO PLEASE THEIR CUSTOMERS..HE EVEN INTRODUCED ME TO THE PEOPLE THAT WOULD TAKE CARE OF MY SERVICING WHEN THE VEHICLE REQUIRED IT IN THE FUTURE ... IT WAS THE FIRST DEALERSHIP THAT I DIDNT FEEL PRESSURE TO PURCHASE .. More
by wrangler lover
Employees Worked With
Rob McNeil
August 20, 2015
Blindsided When we went into buy a vehicle we had a very set budget that we didn't have much room to move from. we went in knowing exactly what we wanted and Da When we went into buy a vehicle we had a very set budget that we didn't have much room to move from. we went in knowing exactly what we wanted and Darrell and Justin got us exactly that. We traded in our vehicle, agreed to a price and all was good. Financing took some time however, we were approved and were super excited to come and get our vehicle. Darrell met us and we drove the vehicle and it was perfect. once in finance signing papers, everything went downhill. The price we agreed to and signed on was the not the price presented to us when signing the final documents. "Human Error" was cited for the increase in amount we were to pay biweekly. I was devastated. I was ready to walk away from our purchase. many offers were presented to us to help with the increase of our biweekly payment, but that's not what I wanted, I wanted the original price that I signed and agreed to. Finally David was able to come down close enough to our original agreement and everyone was happy. I love my van, I don't love the way I had to fight to get my van. More
by misskm9
Employees Worked With
Lanette Andreas, Darrell Sirelpuu, David Chopp
August 20, 2015
fantastic experience from sales lady First of all the very first time I talked to Maria she was very kind and she was really helpful on my ealier puchase that I didn't know about , a jeep First of all the very first time I talked to Maria she was very kind and she was really helpful on my ealier puchase that I didn't know about , a jeep of course . Thank you to all that I delt with . This is my second vehicle from courtesy chrysler and I'll be back also recommending to see Maria for friends and family . More
by robbienono
Employees Worked With
Maria Gonzales
