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Burnsville Toyota - Service Center

Burnsville, MN

4.4
1,014 Reviews

1,014 Reviews of Burnsville Toyota - Service Center

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May 19, 2024

Staff were friendly, knowledgeable, listened, quickly diagnosed and solved my car's issues. Every visit has been first-rate. Better than Chicago dealership. Great!!! More

by gregdezulskis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Car was not inspected properly even after mentioning the issue. I was said everything was OK. When I showed a repair quote from other company, advisor took the car back, rechecked the car and said their was More

by VIVEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Messer
May 17, 2024

Service department is top notch. The technician explained what should be taken care of and what could wait very clearly. More

by DJNEXTSTAGE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Miser
May 17, 2024

With a coupon, the prices are reasonable. Service is always efficient and friendly. Nice waiting room. More

by SCOTTJ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara
May 17, 2024

Service was done in a reasonable amount of time and the technician went over everything that was done to my satisfaction. More

by BR_NEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

Great customer service, quick, efficient, and knowledgeable about everything Toyota. Connor, the service advisor did a great job! More

by RMBHighlander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
May 17, 2024

Always great service at Burnsville Toyota service center. Employees are knowledgeable and friendly! Fast and reliable service More

by B.ZWIEFEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

We have been using Burnsville Toyota for 20 years and have never been disappointed. We would highly recommend this dealership. More

by JWCADAVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner Knutson
May 15, 2024

Very nice people respect full hard work on time finished nice work Thank you guys More

by TAYSIIRSAID66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Bastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Borgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Burnsville Toyota responded

Thank you for your kind words and positive feedback. We are delighted to hear about your experience at Burnsville Toyota. We always strive to provide excellent service and are thrilled that you appreciated it. Please feel free to reach out if you need anything in the future. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 15, 2024

Minor inconvenience when picking up the car. Door sill guards were requested by me two weeks prior to pickup as I went on vacation the day after I received a call from Scott indicating my pre-or More

by ljmarko
Recommend Dealer
Yes
Employees Worked With
Michelle Leick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Litzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Giere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback. We genuinely appreciate your patience and understanding regarding the inconvenience during your car pickup. Your time is valuable, and we aim to improve our processes to prevent such situations in the future. We're glad we could promptly address the issue the next day during your appointment. Please be assured that we are continuously working on enhancing our communication to provide a smoother experience for our valued customers. Thank you for choosing Burnsville Toyota. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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