Brian Jessel BMW

Safety recall used as rip off opportunity BMW advised my 3 series had a defect which could result in a vehicle fire and advised not to park the car in the garage. Close to a year later the pa BMW advised my 3 series had a defect which could result in a vehicle fire and advised not to park the car in the garage. Close to a year later the parts arrive. Once there I walked out with a bill for $3700 for the Timing Belt cautionary replacement and over $1200 for the Valve gasket. Important to note the car was running fine before the recall and was NOT LEAKING OIL. The day after I took the car home it leaked oil all over the garage floor. When I brought the car back in they took no responsibility for the leak and stated it would be another $1800 to replace the valve cover which now apparently had a crack in it and was now apparently the cause of the oil leak. This was apparently missed the first time round. Once again the car was not leaking prior to the initial recall. Did they damage the plastic valve cover when doing the initial gasket replacement? I suppose I should be grateful as they only now want to charge me $600 for the gasket cover which they obviously damaged. Brian Jessel has contempt for their customers and will attempt to rip you off for us much as you let them. Be very cautious with these crooks and scrutinize your bill as they like to pad absolutely everything. NO HONOUR JUST PUNK THIEFS! More

Great Service Walked in off the street, had a very clear idea of exactly the car that I wanted. Met Nate, who is an awesome sales person. Informative, responsive, c Walked in off the street, had a very clear idea of exactly the car that I wanted. Met Nate, who is an awesome sales person. Informative, responsive, clear................answered all my questions clearly and quickly..........happy to recommend Brian Jessel and Nate to my friends........ Tarj More

Excellent Service I'm not sure what all the negative reviews are about! I too as a previous post dealt with Daniel Hui in service and found him to have impeccable servi I'm not sure what all the negative reviews are about! I too as a previous post dealt with Daniel Hui in service and found him to have impeccable service. I had bought a 2019 BMW x3 and it was supposed to have wifi hotspot; after a phone call and not able to get it on the vehicle I had to come in and was noted that it had to have been activated and installed simply by sales at the time I picked up my vehicle. Prior to me coming in, they asked if I needed a courtesy car and would have one ready for me if it was going to take more time. It was such a simple issues that got resolved right away and I also met one of their "genius" techs who guided me on how to now instal and get my 3 mo free service - he also made sure I didn't leave until everything was working properly and that I had all my questions answered. They even asked if I wanted my vehicle washed before taking it home (which they didn't have to) From the sales receptionist to the service advisor to the product genius person, overall very impressed with the service! More

Fantastic Great customer experience for me. I bought a 2013 X5 roughly a month ago and I am very pleased with every part of the transaction. from phone conversa Great customer experience for me. I bought a 2013 X5 roughly a month ago and I am very pleased with every part of the transaction. from phone conversation to making a full walk around video of the car for me in under an hour it was in my email. Alex was passionate about the cars and knew more than expected about bmw cars. Consummate professional in every way. More

RUN AWAY from this place When I walk-in to make a service appointment, they say "its free". When I actually show up for an appointment, the different things start happening a When I walk-in to make a service appointment, they say "its free". When I actually show up for an appointment, the different things start happening and the bills are coming up. Shady way to run business, misleading stuff. I had very unpleasant customer experience with snobbish service manager, Alex Tong. Alex, urgently needs to take some management classes, I wasted 45min of my time for nothing. Stay away from this place, don't let them make a fool of you! More

Sales EXPERIENCE NIGHTMARE Never WILL I DEAL WITH THIS COMPANY AGAIN. DISHONEST, SNEAKY,. I CAME AWAY ANGRY AND FURIOUS. GO TO VOLKSWAGEN CAPILANO. THEY are amazing! Vancouver Never WILL I DEAL WITH THIS COMPANY AGAIN. DISHONEST, SNEAKY,. I CAME AWAY ANGRY AND FURIOUS. GO TO VOLKSWAGEN CAPILANO. THEY are amazing! Vancouver bc More

THE BEST BMW DEALER IN CANADA POSSIBLY IN NORH AMERICA! Implacable customer service in both sales and service never had a bad experience for over 22 years. always friendly and knowledgeble staff Simply t Implacable customer service in both sales and service never had a bad experience for over 22 years. always friendly and knowledgeble staff Simply the BEST! Yoel Farzan More

2016 328xi Bought new, still love it! I bought my 2016 328xi from Jessel and am still loving it. I’ve had nothing but great service from Dan Hui and other staff every time! I’d definitely I bought my 2016 328xi from Jessel and am still loving it. I’ve had nothing but great service from Dan Hui and other staff every time! I’d definitely recommend this dealership to anyone looking for a great car with great service! More