Brent Brown Toyota - Service Center

I got a text to schedule my 25000 mile oil change , I also had a recall so she scheduled it a week out. When I came in I was told I’d have to pay for the oil change because I was now at 26k miles. Bait a also had a recall so she scheduled it a week out. When I came in I was told I’d have to pay for the oil change because I was now at 26k miles. Bait and switch felt super dishonest More

Joshua Tate was my advisor and he did a great job explaining and helping me get my vehicle serviced. I would give him five stars but his name isn't listed in the service department. explaining and helping me get my vehicle serviced. I would give him five stars but his name isn't listed in the service department. More

Service was prompt and efficient. And my Service Advisor Milani Hedquist answered every question I had without hesitation, and with a smile. And my Service Advisor Milani Hedquist answered every question I had without hesitation, and with a smile. More

The dealership is well setup and professional though the real stars are the people and Andrew is tops. real stars are the people and Andrew is tops. More

Nathan blew me away with his customer-is-always-right approach to servicing our Tacoma. We had an issue that could have been their fault or ours, but he never questioned it, just assumed responsibility f approach to servicing our Tacoma. We had an issue that could have been their fault or ours, but he never questioned it, just assumed responsibility for it and fixed it. Hyper efficient. Extremely professional. We'll be back. More

Always clean, pleasant environment, very helpful service advisors. I purchased my Toyota Highlander from this dealership and have continued to take it there for service. Thanks advisors. I purchased my Toyota Highlander from this dealership and have continued to take it there for service. Thanks More

Todd was helpful and a very nice guy, but he kept forgetting my name, like more than once. Wrong name printed on signing papers. Asked over and over for same information during the closing and signin forgetting my name, like more than once. Wrong name printed on signing papers. Asked over and over for same information during the closing and signing process, made me look it up even though I had already sent it to him; it was a bit frustrating. When one spends $60K+ on a vehicle, it would have been nice if the salesman would have remembered my name. More

Joel Is Always Ready To Help Me When The Car Is Due For Service. That Is Why I Bring The Car To Brent Brown Toyota. Thank You Service. That Is Why I Bring The Car To Brent Brown Toyota. Thank You More

Joel has always been my go to guy here, he is awesome. Thanks for the help! Thanks for the help! More

I appreciate that I was sent a coupon for an oil change which I was due for. Bought my vehicle at Brent Brown and have had all the services done there also. They were thorough recommending what my vehicle which I was due for. Bought my vehicle at Brent Brown and have had all the services done there also. They were thorough recommending what my vehicle needed. More