Audi Kitchener-Waterloo - Service Centre

Maddie greeted me with a warm smile when I dropped off my vehicle for service after normal service hours (I travelled from Oakville) which was a pleasant change to a stressful day. She displayed a professio vehicle for service after normal service hours (I travelled from Oakville) which was a pleasant change to a stressful day. She displayed a professional upbeat attitude throughout the vehicle drop off & loaner vehicle exchange. Any questions I had were quickly answered & correspondence was detailed & clearly presented. There was no difference in Maddie's proficiency when I picked up my vehicle after normal service hours again. Maddie's is a great asset to the Service Center Team. More

Maddie was efficient and customer oriented. She was able to manage multiple projects at once and still able to deliver ahead of schedule. She has a great disposition and made me feel at ease while in the de to manage multiple projects at once and still able to deliver ahead of schedule. She has a great disposition and made me feel at ease while in the dealership. She was professional yet friendly. Thank you More

Maddie is the best Audi Consultant I have met so far. She not only understands Audi Mechanics but also her customers, that ability to use empathy naturally is very hard to find. She is a hard worker, but als not only understands Audi Mechanics but also her customers, that ability to use empathy naturally is very hard to find. She is a hard worker, but also does things (and follow up) in a timely manner. I am very satisfied with her service and she is one of main reason I keep coming back to Crosby. Because of her service, I will definitely recommend Crosby to Audi owners. More

I have dealt exclusively with Crosby Audi for all my cars and service for almost 25 years. The salespersons and service managers have changed but the on both the sales and service sides I have always found t and service for almost 25 years. The salespersons and service managers have changed but the on both the sales and service sides I have always found them to be fair, honest and reliable. I always recommend them and will continue to use them for all my future needs. More

Every time I deal with Crosby, my experience is excellent. For years I have dealt with Morgan Catton. What an asset to this dealership. He speaks human. I have never left the dealership not fully u excellent. For years I have dealt with Morgan Catton. What an asset to this dealership. He speaks human. I have never left the dealership not fully understanding what needed to be done on my car and why. Rick is following in his footsteps. He actually came outside to help wipe the snow off my car! Nobody ever does that! So remember if the key people at a dealership do little things like that, you can imagie what they do for you with the big things. The service on my car always surpasses excellent. More

I had multiple horrible experiences at Dalmar Motors in London where I am from. Every time I would leave there I would still have the same issue I went in for. I decided to go to Crosby Audi which is 1 hou London where I am from. Every time I would leave there I would still have the same issue I went in for. I decided to go to Crosby Audi which is 1 hour away from me because I was hoping that I would be treated better as a customer and a person. That decision was the best decision I ever made! They were so friendly, treated me so well, updated me on the status of my car, took the time to actually care about my concern instead of just brushing it off and saying that my car was fine like Dalmar did. They went above and beyond for me and I couldn't thank them enough!! My engine in my car was in such bad shape Kate the service manager had asked Audi Canada to carefully look at all the issues the car had, had and Audi Canada decided to replace the long block of my engine. Thanks to them I had an engine replacement and my car runs so well now! My car was there for almost a month and they constantly updated me and provided me with a rental. They made everything convenient for me not me make things convenient for them like at Dalmar. They gave me a time frame my car would be ready and it was ready in that exact time frame. Kevin Leeder the shop foreman personally took the time to hear what I had to say and work on my car himself. I couldn't thank them enough for all the help they gave me and the amazing service work that was done to my car!! I will be driving there for all my service needs even if they are an hour away because of their awesome service department! More