Audi Kitchener-Waterloo - Service Centre
Kitchener, ON
39 Reviews of Audi Kitchener-Waterloo - Service Centre
Service The service department was excellent!!! I will drive from Mississauga to use them again. Fast service, little to no wait time, beautiful new facility The service department was excellent!!! I will drive from Mississauga to use them again. Fast service, little to no wait time, beautiful new facility to wait for your car. More
Service recall Took my Q7 in for a recall notice and, as usual, the service at Audi Kitchener-Waterloo was stellar. Maddie is always extremely friendly and helpful - Took my Q7 in for a recall notice and, as usual, the service at Audi Kitchener-Waterloo was stellar. Maddie is always extremely friendly and helpful - answering my questions and getting me in and out of there as quickly as possible. And, who doesn't love a complimentary car wash - it always looks great and they even take the time to wipe down the inside of my car and clean out the dog hair. Thank you Joanna and Jen - and the rest of the behind the scenes team. Thanks! Stephanie More
always have bad experience with the service department The person doing the appointment bookings have consistently screwed up my appointments, i.e. cancelling an appointment without me knowing and booking The person doing the appointment bookings have consistently screwed up my appointments, i.e. cancelling an appointment without me knowing and booking the wrong date. Also, had an emergency where the car wasn't driveable and when I called in the associate said the earliest they can get me in was 3 weeks and I had to find my own way to get the car there. More
Wonderful experience! I had my Audi car brought in for a service and you all were very helpful and very pleasant to work with from the beginning to end. Thank you Audi KW I had my Audi car brought in for a service and you all were very helpful and very pleasant to work with from the beginning to end. Thank you Audi KW team! Excellent service! More
Incredible Audi KW takes customer service to a new level. They take the time to learn your name. You are never treated like an inconvenience or a number. I alway Audi KW takes customer service to a new level. They take the time to learn your name. You are never treated like an inconvenience or a number. I always leave feeling like a valued customer. I bought my current car because I loved it, I'll buy my next one because I love the service. My car is washed and vacuumed each time it is there for service. (and as a mom of two kids they will never know how much I appreciate this!!) More
Services Visits -Good experience We have purchased several Audis from this dealership. The experience has always been pleasant and the process efficient . Martin V. is a professional We have purchased several Audis from this dealership. The experience has always been pleasant and the process efficient . Martin V. is a professional salesperson. All service staff are helpful and take time to explain the service items being addressed. More
Frank RE Service My experience with the service department. Has been a positive one in the sense they do what they said they would do in a timely matter and friendly w My experience with the service department. Has been a positive one in the sense they do what they said they would do in a timely matter and friendly way. More
Great front line customer service Have had the best experiences with Jeff in the Parts Department and Steve, a Service Advisor. Both have been most helpful and have given me great serv Have had the best experiences with Jeff in the Parts Department and Steve, a Service Advisor. Both have been most helpful and have given me great service above my expectations. More
I will be a very very customer of Crosby Audi This review is hugely overdue, Let me begin with the fact that my experience did not start perfectly. I bought my A4 last summer (Aug 2013). U This review is hugely overdue, Let me begin with the fact that my experience did not start perfectly. I bought my A4 last summer (Aug 2013). Unfortunately, though complete freak accident, 2 of the cars rims were damaged. From that point on, I have received some of the best customer service anywhere. From getting new parts, to a loaner for a week, to Morgan spending some time to make things perfect. The personal attention was endless. But, most importantly, there is Maddie. She makes every customer feel special and attends to all of our needs. Every time I come in she remembers my name, asks about the kids and has me up and running in no time. She definitely makes the Crosby experience that much better. Considering I work in Sales, I truly appreciate top notch service. In return, they have made me a raving fan, and I send friends and family there from Oakville/Burlington all the time. Thanks for the great service More
Maddie has provided professional and friendly service each time I have brought my Audi in for service. She has gone the extra mile to make sure my wife and I were aware of the status of our vehicle duri each time I have brought my Audi in for service. She has gone the extra mile to make sure my wife and I were aware of the status of our vehicle during each visit. The extra calls and emails she made were greatly appreciated and it is those little things that keep me coming back. Makes us feel confident that our vehicle is in the right hands. I would say that when you go to Crosby Audi, you are not only getting high quality cars, you are getting a team of professionals that support you throughout the life cycle of your vehicle, and genuinely care about their customers - like Maddie. Thanks for your help! Martin Draeger More