Audi Kitchener-Waterloo - Service Centre

The whole dealership is friendly, efficient, with a very nice environment with good customer service. nice environment with good customer service. More

I wish they would have more services for long term customers like battery replacement in the remote and cleaning the tires and rims when they are swapped in spring and winter. customers like battery replacement in the remote and cleaning the tires and rims when they are swapped in spring and winter. More

Service this time was extremely slow. I had to wait almost 3hours to have my Tires changed. A phone cal. To change the appt. would have been a better option. I had to wait almost 3hours to have my Tires changed. A phone cal. To change the appt. would have been a better option. More

Always friendly and helpful Attentive to my needs Willing to discuss new models and explain new options and features Willing to discuss new models and explain new options and features More

Efficient, courteous service. Work is always performed well and in reasonable time. The car detailing is excellent. The waiting area is comfortable. Work is always performed well and in reasonable time. The car detailing is excellent. The waiting area is comfortable. More

I took my car in for service and it was amazing not only did they look over my vehicle they found the issue and they are handling it also they offered to wash my car which is a bonus especially in the winte did they look over my vehicle they found the issue and they are handling it also they offered to wash my car which is a bonus especially in the winter time I would highly recommend this Dealership Jake the sales associate is so easy to work with I would also recommend him More

Had the brakes done in the Summer - now, a few months later, the service department is unable to remove the locking nuts they installed far too tightly when replacing the tires after brakes service. I go later, the service department is unable to remove the locking nuts they installed far too tightly when replacing the tires after brakes service. I got two off by hand - not sure what their problem is. Their only advice "go somewhere else" - I guess I will. Looks like I have to pick an employee to submit this and I don't have a name - Sorry Morgan... More

Recall work, oil change, brake pad check My Q5 diesel had a recall so I took it in. While there I had them do the service and oil change. The vehicle had about 70,000 kms on it. I was advised My Q5 diesel had a recall so I took it in. While there I had them do the service and oil change. The vehicle had about 70,000 kms on it. I was advised it needed new brake pads. Typically I do my own brake work so I declined saying I would do it myself. That week I took the wheels off to look at the brakes and found lots of brake pad material remaining. I just did the same check last week as the vehicle now has 120,000 kms on it. It still has lots of wear left of the brake pads so won't need replacement for a long time. Audi Kitchener-Waterloo flat out LIED to me about needed repairs. More

Dealership is way overrated. Called about rust warranty and they had me do their paperwork and gave me unrealistic turn around times. VW Waterloo and other Audi dealerships have their rust specialists fill and they had me do their paperwork and gave me unrealistic turn around times. VW Waterloo and other Audi dealerships have their rust specialists fill out the inspection paper work and bring you in for inspection within weeks. This dealership wants you to do their job for them and fill out their paperwork and then bring you in 2 months later to just do the inspection, and have you wait another 2 months for approval. Their proceas is obviously not on par with every other VW Audi dealer. Out of curioisity, apart from my superb experience with VW Waterloo, I called around Audi Oakville could bring me in next day for inspection and Audi of Hamilton same week. I also asked to forward my feedback to upper management and they just ignored my email. More

Excellent experience Great place with friendly people, especially Lisa. She was such a kind person. Every time I asked her a question, she repied it in time with a good ma Great place with friendly people, especially Lisa. She was such a kind person. Every time I asked her a question, she repied it in time with a good manner. More