Audi Kitchener-Waterloo

Great experience! Jaclyn is a friendly, responsive salesperson who always greets you with a smile and a positive attitude. She was quick to answer any questions I had a Jaclyn is a friendly, responsive salesperson who always greets you with a smile and a positive attitude. She was quick to answer any questions I had and followed up with me promptly if she didn't know the answer. She was great at giving me options and working to help find me a great car! Highly recommend. More

Professional - an enjoyable sales experience I purchased an Audi A4 from Crosby before and loved the car. When it came time to purchasing a new vehicle I reviewed all the possible options (Merced I purchased an Audi A4 from Crosby before and loved the car. When it came time to purchasing a new vehicle I reviewed all the possible options (Mercedes, BMW, Lexus) but I kept coming back to Audi. My wife and I met with Taylor and we immediately felt comfortable with him and his no pressure approach. As much as I was leaning towards the Audi brand, Taylor was another big reason for staying with Crosby and Audi. We ultimately decided to go with the S3 as I didn't need the size of the A4 and I loved all the tech and the performance that the vehicle has to offer. The negotiation was pretty simple and a deal was put to paper in very short order. Taylor worked to source my vehicle but unfortunately there was no vehicle in the channel that met my requirements. We had to wait about 2 months as Crosby's secured a vehicle in production and tweaked it to my spec. Taylor kept us informed of our progress from there. We picked up our new baby on May 30th and I almost thought that Taylor was more excited about it than I was. Taylor gave me a call about 2 weeks later to see how things were going and I really appreciated him following up. If you are looking to purchase an excellent vehicle from a professional and personable sales consultant, go see Taylor! More

Made the switch! I drove Lexus cars for over 13 years and was apprehensive of switching to another dealership and another make of car but I have been driving my Audi I drove Lexus cars for over 13 years and was apprehensive of switching to another dealership and another make of car but I have been driving my Audi A4 for over a month and I just love it! Taylor and Deon were very helpful thoughout the whole process. It couldn't have been easier and their knowledge and understanding of my needs showed true professionalism. More

Exceptional Customer Service Experience I recently purchased a 2015 Audi Q5 from Taylor Moffit at Crosby's. Right from my first visit Taylor exhibited thorough knowledge of the product line I recently purchased a 2015 Audi Q5 from Taylor Moffit at Crosby's. Right from my first visit Taylor exhibited thorough knowledge of the product lines, and patience in working with me through my choice of vehicle, all in a professional manner. During my search for a new vehicle, I visited many dealerships around the region, looking for a higher end vehicle. It was not only the vehicle, but the willingness of Taylor to help, the patience on reworking pricing for various options, trade in values and financing. In the end it was really Taylor's attitude during my many visits that sealed the deal. I have already recommended to numerous people to visit Crosby and meet with Taylor if they are interested in a new vehicle. Best new car experience I have had in years! More

Much more than I expected. I recently purchased a 2015 Audi Q7 TDI. Right from the start Taylor was great. He took the time to understand what I was looking for and worked at I recently purchased a 2015 Audi Q7 TDI. Right from the start Taylor was great. He took the time to understand what I was looking for and worked at my pace to find the right vehicle, there was no pressure. During my decision making process I compared the Q7 to BMW, Mercedes and VW. Taylor was knowledgeable and professional in assisting me in my decision. Once I decided on the Q7 we found a vehicle on an incoming shipment from Germany. Unfortunately there were weather delays that put the delivery back about 3 months. During the delay Taylor updated me regularly on the status of the shipment. When my truck showed up, Taylor was there for the delivery. Bottom line...... Taylor was fantastic and I would recommend him to anyone looking to purchase a new vehicle. More

That's what I call Service Honestly, my last purchase with Crosby was because of Taylor and because he understood my needs. Outstanding professionalism and interaction - that's Honestly, my last purchase with Crosby was because of Taylor and because he understood my needs. Outstanding professionalism and interaction - that's what I call service. Every promise has been delivered and no corners have been cut. Next year we need another vehicle and if we decide is going to be an Audi, Taylor is the first person we are going to consult with, and that's because I had a wonderful experience. This is the type feedback I love to give for people that deserve and work hard to please a customer. Great job Taylor ! More

Superlative Customer Service My wife and I recently purchased a 2015 Audi Q5 TDI from Crosby Audi. Taylor Moffitt was the Audi Brand Specialist with whom we interacted, and we re My wife and I recently purchased a 2015 Audi Q5 TDI from Crosby Audi. Taylor Moffitt was the Audi Brand Specialist with whom we interacted, and we received nothing but top notch service from Taylor. He was able to provide us with the information that we requested about the vehicle, after sales and warranty information, and worked very hard to get us the best price possible for our purchase. Our vehicle ended up requiring a factory order, and Taylor kept us up to date with manufacturing and delivery progress from Germany to Kitchener. This included some unfortunate weather delays due to winter storms in Atlantic Canada, but he worked hard to get our car to us in the shortest time possible. Finally, we took delivery on March 31 which was supposed to be his day off, however he came into the dealership to meet with us and ensure that the delivery process was smooth and that we were satisfied. We have been very impressed with the service that we received from Taylor Moffitt and would highly recommend him to anyone who is looking to purchase an Audi. We would certainly approach him again if we decide to purchase another Audi. More

Return buyers due to great service! My husband and I both purchased our vehicles through Crosby with Conrad Fey. Both experiences were seamless and enjoyable and we hope to buy all of ou My husband and I both purchased our vehicles through Crosby with Conrad Fey. Both experiences were seamless and enjoyable and we hope to buy all of our cars from Conrad going forward. We thought we researched the vehicle extensively, but his product knowledge was unbelievable as we learned much more from him. He always treated us like a priority throughout the entire buying process and made sure we got exactly what we wanted. If you want an outstanding car buying experience, make sure you go and see Conrad! More

Audi A3 Purchase Conrad was referred to me, and lived up to his reputation! There were so many variables to consider and he managed, mitigated, and resolved each one! Conrad was referred to me, and lived up to his reputation! There were so many variables to consider and he managed, mitigated, and resolved each one! It was an absolute pleasure to deal with him and I can't wait to sit down with him again in a few years to discuss my next purchase More

Simply Outstanding in every respect I cannot say enough good things about my experience with this dealership. We drove from Toronto, saw a car, took it for a test drive and made an offe I cannot say enough good things about my experience with this dealership. We drove from Toronto, saw a car, took it for a test drive and made an offer straight-away. Taylor Moffitt was friendly, professional and was truly concerned that we be happy with the experience. Of course, we bought the car, but we were not merely forgotten after closing the deal. Taylor remained in regular communication with us to ensure our total satisfaction. He really went beyond that which we expected and well beyond that which we have experienced elsewhere. He truly cares. We also had the pleasure of having Lisa Grota deliver our vehicle to our house in Toronto, and to finalize the paperwork. She took good care of the car in transit and was very informative, attentive, friendly and professional. She also has maintained regular contact with us to ensure our satisfaction with the vehicle and to make sure that all our questions are answered in a timely manner. Simply outstanding. I only wish the dealership were closer because I would certainly have them take care of all my service needs. I know I would be in good hands. Cannot recommend them highly enough. More