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Audi Kitchener-Waterloo
Kitchener, ON
604 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 604 reviews
March 07, 2013
I purchased my Audi A5 convertible last year from Dino Zunic. We researched for about 2 months and it that time visited Crosby Audi 3 times. At no point did Dino ever pressure us to make the sale. He alwa Zunic. We researched for about 2 months and it that time visited Crosby Audi 3 times. At no point did Dino ever pressure us to make the sale. He always took the time to explain the differences in vehicles and let us make the decision at the end. You could tell that he really enjoys what he does and thinks of the customer first. I would recommend Dino and Crosby Audi to friends More
by hilbosm
Helpful March 06, 2013
Walking into an Audi dealership for the first time can be intimidating. Martin's hospitality and approach-ability made the process very enjoyable! I don't think I've ever felt so comfortable speaking with intimidating. Martin's hospitality and approach-ability made the process very enjoyable! I don't think I've ever felt so comfortable speaking with and salesperson. I am now the very happy owner of an A4. More
by bwbaker22
Employees Worked With
February 01, 2013
Every time I deal with Crosby, my experience is excellent. For years I have dealt with Morgan Catton. What an asset to this dealership. He speaks human. I have never left the dealership not fully u excellent. For years I have dealt with Morgan Catton. What an asset to this dealership. He speaks human. I have never left the dealership not fully understanding what needed to be done on my car and why. Rick is following in his footsteps. He actually came outside to help wipe the snow off my car! Nobody ever does that! So remember if the key people at a dealership do little things like that, you can imagie what they do for you with the big things. The service on my car always surpasses excellent. More
by smunro
Employees Worked With
February 10, 2012
I had multiple horrible experiences at Dalmar Motors in London where I am from. Every time I would leave there I would still have the same issue I went in for. I decided to go to Crosby Audi which is 1 hou London where I am from. Every time I would leave there I would still have the same issue I went in for. I decided to go to Crosby Audi which is 1 hour away from me because I was hoping that I would be treated better as a customer and a person. That decision was the best decision I ever made! They were so friendly, treated me so well, updated me on the status of my car, took the time to actually care about my concern instead of just brushing it off and saying that my car was fine like Dalmar did. They went above and beyond for me and I couldn't thank them enough!! My engine in my car was in such bad shape Kate the service manager had asked Audi Canada to carefully look at all the issues the car had, had and Audi Canada decided to replace the long block of my engine. Thanks to them I had an engine replacement and my car runs so well now! My car was there for almost a month and they constantly updated me and provided me with a rental. They made everything convenient for me not me make things convenient for them like at Dalmar. They gave me a time frame my car would be ready and it was ready in that exact time frame. Kevin Leeder the shop foreman personally took the time to hear what I had to say and work on my car himself. I couldn't thank them enough for all the help they gave me and the amazing service work that was done to my car!! I will be driving there for all my service needs even if they are an hour away because of their awesome service department! More
by ataliana
Employees Worked With
Kate Martin/Kevin Leeder
