Annapolis Subaru

Probably one of the best dealership experiences I’ve had in all my years buying vehicles. Chris mentioned he was still new but had the professionalism of a long time salesperson. You can clearly tell by his in all my years buying vehicles. Chris mentioned he was still new but had the professionalism of a long time salesperson. You can clearly tell by his hard work and knowledge that he loves his job. Kudos to Annapolis Subaru for picking out a great employee. More

Just had to share the horrible experience I had at Annapolis Subaru. My wife and I are in our late 60's and the sales team profiled us as not good prospects as we drove up in our 1999 Toyota - we did Annapolis Subaru. My wife and I are in our late 60's and the sales team profiled us as not good prospects as we drove up in our 1999 Toyota - we did that on purpose to see how we would be treated. A sales person came out and looked like he drew the short straw in talking with us. I explained that we were going to buy an SUV next week and that today and tomorrow we were looking at various models to narrow our choices. I said that we had bought a Forrester from this dealership about 12 years ago and loved the vehicle. No Response - not, great that you are thinking of buying from us again, nothing. He pointed that the Forresters were up on the deck. Did not tell us his name, did not ask us for ours and we went up to the deck to browse unescorted. After about 10 minutes or so, another salesperson and he was only slightly more helpful. Never asked us our name, we had to ask for his card. Not lots of people buying cars these days and the salespeople should be better trained in not assuming that people on the lot are not serious buyers just because they are older or have an older car. This is a Thursday afternoon, not a Saturday where non serious buyers are mixed in with those looking at cars as a weekend hobby. Staff was just about no help. More

My experience with Annapolis Subaru was top notch. Michele was responsive and easy to work with. The car buying process was smooth and everyone, from financing to management were great. Im very please Michele was responsive and easy to work with. The car buying process was smooth and everyone, from financing to management were great. Im very pleased with my new car and the service I received. More

William was, by far, the best salesperson we have met during our new vehicle search. Visited 4 other dearships. Chevrolet, Ford and Toyota Met Billy the General Manager. Everyone was friendly and pro during our new vehicle search. Visited 4 other dearships. Chevrolet, Ford and Toyota Met Billy the General Manager. Everyone was friendly and professional William very prompt with time meeting us and follow up texts and calls More

Extremely grateful for the time Susan spent with us. Especially when she helped set up my phone and other car settings. I do not recall ever having such wonderful service when purchasing a car. She took Especially when she helped set up my phone and other car settings. I do not recall ever having such wonderful service when purchasing a car. She took her time, didn’t rush us and patiently answered our questions. More

Ms.Appel was friendly. knowledgeable, and attentive. We felt no pressure and she answered all of our questions. An excellent sales person. felt no pressure and she answered all of our questions. An excellent sales person. More

Mr Senegala was very professional and pleasant. He answered all my questions and gave thorough explanations. I met with him twice. The second time was for a test drive. I then decided to purchase t He answered all my questions and gave thorough explanations. I met with him twice. The second time was for a test drive. I then decided to purchase the Forester. He took me through the purchase and made sure everything was done in order. He even let me use his phone to change my auto insurance to add the new vehicle. More

Staff was knowledgeable, friendly, and low pressure. Brian was a pleasure to work with and made my buying experience great. They went above and beyond to make sure I got exactly the car I wanted. Brian was a pleasure to work with and made my buying experience great. They went above and beyond to make sure I got exactly the car I wanted. More

Clean offices, professional, friendly staff. Manager was flexible regarding method of payment for my share of costs. Car was not at the dealership when I arrived for my appointment and they too Manager was flexible regarding method of payment for my share of costs. Car was not at the dealership when I arrived for my appointment and they took a long time to find it off-site. It also took too long for them to get to cleaning & gas up my new car. Locating the car and cleaning it should have been done before I arrived since I had an appointment and they knew the car I wanted to buy. More

Very professional and caring about customers. They did a good job of explaining all the features in the car and showing me how everything works They did a good job of explaining all the features in the car and showing me how everything works More