Annapolis Subaru - Service Center

We recently had an experience with Annapolis Subaru that truly showcased their commitment to customer satisfaction and exceptional service recovery. After a storm damaged our Outback, an independent body sh truly showcased their commitment to customer satisfaction and exceptional service recovery. After a storm damaged our Outback, an independent body shop was unable to get the part necessary to complete the repair for several months. At our whit’s end, we reached out to our dealership for help. This was not their problem to fix but we were unable to obtain a resolution weeks into this ordeal and didn’t know what else to do. The team at Annapolis Subaru demonstrated an exemplary level of professionalism, empathy, and dedication to resolving our issue. What stood out the most was the dealership’s proactive approach to finding a solution to this problem they did not create. They identified resources locally and at the national brand level who could quickly source the part. They were transparent and communicated effectively. After 9 weeks of run-around, Annapolis Subaru resolved the issue in 5 business days. We have purchased 3 Subarus from Annapolis Subaru. Seeing their dedication to ensuring customer happiness sets them apart from other dealerships. I highly recommend Annapolis Subaru for anyone in search of not only quality vehicles but also a dealership that values its customers and stands behind its products. More

Always very pleased with the work and experience. Employees are courteous, efficient, and professional. I highly recommend Annapolis Subaru. Employees are courteous, efficient, and professional. I highly recommend Annapolis Subaru. More

Scheduled a maintenance visit for the Crostrek at Annapolis Subaru. Arrived a little early and they took my information and began the work. Waited about 2 hours. Sevice was completed - no supris Annapolis Subaru. Arrived a little early and they took my information and began the work. Waited about 2 hours. Sevice was completed - no suprises, all requested work was done, no problems. More

As a 15 year Subaru owner, the last 4 of a new car I purchased from this dealership, the service at this place is superb. They are timely, respectful, clean, courteous, and informative. I definitely rec purchased from this dealership, the service at this place is superb. They are timely, respectful, clean, courteous, and informative. I definitely recommend using them for your Subaru service needs. More

the $79. 95 oil change is now $220 !!!!!!!!! this was my first service on a new Forester (8 months old) that only had only been driven 3900 miles. Not sure w 95 oil change is now $220 !!!!!!!!! this was my first service on a new Forester (8 months old) that only had only been driven 3900 miles. Not sure why it needed an oil change. 1- I had a big concern about the way the radio turns on. Presented the service rep with written note/documentation - however service FAILED to look at this concern and did NOT attempt to resolve my concern/complaint. 2- on 3 occasions I had the low tire pressure dashboard light come on. I asked service to look into the tires being properly connected to rims. I was told, "its just changing temperatures". This information was given to me in a VERY condesending; almost dismissive way. Since my service appointment I have had to check another tire that showed low pressure. Just seems like there is more to my tire situation than 'temperature change' ?? The whole interaction with subaru service felt like they did not want to take the time to listen to what I was saying. Happy to talk further with them .... dan More

Stay away from services there! !!! You will see a $40 on every bill that you get for miscellaneous garage supplies (paper towels, gloves, grease, etc.). No matter what the service !!! You will see a $40 on every bill that you get for miscellaneous garage supplies (paper towels, gloves, grease, etc.). No matter what the service is, you will always see a $40 charge for; nothing tied to anything that was used, if anything at all. Bet every bill has $40 charge on it, but no idea what was used. Take one paper towel, $40. One squirt of grease, $40. Wash your hands w/ soap, $40. Worst dealership that I have dealt with for service in the 15 years that I have owned my vehicle. Won't take my car there again!!!! More

Had a regular service to prepair for trip to Milwauklee Wisc. Once I got to Milwaukee I found that I had an oil leak. Subaru service in Milwaukee found the drain plug was loose and the head was rounded off Wisc. Once I got to Milwaukee I found that I had an oil leak. Subaru service in Milwaukee found the drain plug was loose and the head was rounded off. I ended up having to replace it and get another oil change since there was no way to know how much oil had been lost. $177.95 later car is working fine. More

Overall good service. I am glad I was brought in and serviced with short notice. On the other hand, I am not satisfied with all that the cost could have covered from the I am glad I was brought in and serviced with short notice. On the other hand, I am not satisfied with all that the cost could have covered from the maintenance from my previous experiences elsewhere. More

Easy and quick service appointments make owning the car a pleasure. Convenient in and out service center. pleasure. Convenient in and out service center. More

The rear gate on my Outback stopped working. I didn't really have a service appointment but was invited to drop by as service opened on Sat. morning. A service employee wanted out to the car & I didn't really have a service appointment but was invited to drop by as service opened on Sat. morning. A service employee wanted out to the car & fixed it in less that 30 seconds!! More