Richmond Subaru

Upfront and Honest Working with Mike was a treat. He was informative and helpful. But what I liked most about dealing with Mike is that he was upfront and honest. He ask Working with Mike was a treat. He was informative and helpful. But what I liked most about dealing with Mike is that he was upfront and honest. He asked for my expectations and was able to get me as close as possible. I will say, I felt a little had in the end when dealing with extended warranties (but that's only because they have a great warranty package) that I failed to account for on my end. In the end, his colleague in finance found a way to still provide exceptional value. I'll have to update my review again once I've experience more of the after purchase service care; but I have a good feeling it will be satisfactory. More

Our first new car together It was a very pleasant experience in this Subaru dealership . This is our first time getting a car from the dealer and our first new car . It was a very pleasant experience in this Subaru dealership . This is our first time getting a car from the dealer and our first new car . everyone here have been very patient answering all our questions, especially I had lots of questions . Jordan was very friendly and helpful as i was confused and had To make big decision coming here three times . So as the managers and finance director Danielle helping with my financing questions aswell . And the insurance agent too and everyone worked extra time , since it was a Sunday . Overall the experience here has been very pleasant . More

Good People and a Good Organization Due to unique circumstances, a complication arose as we were closing our deal. It is at those moments that one gets to see the real face of an organiz Due to unique circumstances, a complication arose as we were closing our deal. It is at those moments that one gets to see the real face of an organization - do they just say that they want to do the right thing or do they walk the talk? I am very happy to say that Richmond Subaru walk the talk and we were able to resolve the complication in a productive way. The experience to that point had already been very good and it is therefore very easy for me to whole-heartedly recommend the sales team at Richmond Subaru. Thank you Duncan, Matt and Micheal! More

Efficient sales service! We knew exactly what we wanted, and Mike Lee at Richmond Subaru worked hard to find the car we wanted (as the model year was ending) at a price we wer We knew exactly what we wanted, and Mike Lee at Richmond Subaru worked hard to find the car we wanted (as the model year was ending) at a price we were happy with! The dealership even helped out our young family and gave us a loaner vehicle while our new one arrived, and made the pick-up process extremely quick and smooth! More

AMAZING EXPERIENCE WITH MIKE!! We had never driven a Subaru before and had a wonderful experience with Mike Lee. Mike patiently answered all our questions and made sure we were comf We had never driven a Subaru before and had a wonderful experience with Mike Lee. Mike patiently answered all our questions and made sure we were comfortable. He was always prompt to reply texts and even came in on a day off to help us! Mike has been amazingly helpful and flexible through this whole process and made our trade-in and purchase very easy. If you ever want a subaru, I highly recommend Mike. We picked up our new 2018 Subaru Forester yesterday and are loving it. As a bonus, the dealership even offers free car washes and shuttle services to the airport! More

Great Experience Austin Warren at Richmond Subaru was pleasant and helpful. Very appreciate for your help. My wife and I are very happy with our 2017 BRZ. Austin Warren at Richmond Subaru was pleasant and helpful. Very appreciate for your help. My wife and I are very happy with our 2017 BRZ. More

Make sure you do the homework before you go to this dealer If you don't do your homework then you need to ask about it. Be very careful when want to buy the second hand car. While you test drive you need to do If you don't do your homework then you need to ask about it. Be very careful when want to buy the second hand car. While you test drive you need to do a eye inspection by yourself and you also need to judge by yourself if the history of the car is base on the truth. Glad I found out at the first place and will not go back for any reason. More

satisfied customers! After a long period of shopping for a new vehicle, we wandered in to the Richmond Subaru location knowing that this was our last stop and needed to ma After a long period of shopping for a new vehicle, we wandered in to the Richmond Subaru location knowing that this was our last stop and needed to make a decision. Jordan was very professional and efficient, getting right down to the details and getting us the best possible deal. We walked away in our new Subaru that afternoon. After meeting many sales people in our travels, we finally felt that we could make an informed and quick decision based upon the staff experience at Richmond Subaru. Thanks again! More

Million Dollar Treatment On the wholestaff friendly & helpful. A new car gets fantastic service for some years at this dealership. Mike. Lee, the salesman was very personable On the wholestaff friendly & helpful. A new car gets fantastic service for some years at this dealership. Mike. Lee, the salesman was very personable & had a no pressure presentation re the sale. I felt listened to and the sense he would support my ongoing questions re my new car. He picked me up at my home & drove me to dealership each time in the buying process. I will be called to remind me of my service date - get a free carwash & oilchange at this dealership. I met many service people & do not remember their names. They were friendly & told me happy to be of service. More

Fantastic experience Austin Warren and Danielle Schelini were absolute professionals, they created a friendly atmosphere(you were treated as if you were family) It was a Austin Warren and Danielle Schelini were absolute professionals, they created a friendly atmosphere(you were treated as if you were family) It was a fantastic experience, I would recommend this dealership if anyone is looking to buy a Subaru. More