Richmond Subaru

Fantastic experience Austin Warren and Danielle Schelini were absolute professionals, they created a friendly atmosphere(you were treated as if you were family) It was a Austin Warren and Danielle Schelini were absolute professionals, they created a friendly atmosphere(you were treated as if you were family) It was a fantastic experience, I would recommend this dealership if anyone is looking to buy a Subaru. More

Fantastic Experience My experience with Jordan Lyons at Subaru Richmond was informative and very rewarding. He was very knowledgeable on the matter and hand, and provided My experience with Jordan Lyons at Subaru Richmond was informative and very rewarding. He was very knowledgeable on the matter and hand, and provided valuable insights that resulted in the purchase of our newest vehicle. Our experience was so positive that I can say with coevidence that I would highly recommend this dealership to anyone looking for a new vehicle. More

Great experience I really hate car shopping but Duncan made the experience pleasant and efficient, he was also very responsive on the phone and email after the purchas I really hate car shopping but Duncan made the experience pleasant and efficient, he was also very responsive on the phone and email after the purchase was completed More

Difficult purchase We purchased a new 2017 Impreza Subaru yesterday (7 July) at Richmond Subaru and this proved to be a long and troublesome ordeal. The sales manager qu We purchased a new 2017 Impreza Subaru yesterday (7 July) at Richmond Subaru and this proved to be a long and troublesome ordeal. The sales manager quoted the lowest price on this model within the greater Vancouver area and emailed the monthly lease payment to me. We agreed with the drive-off-the-lot price (plus taxes), lease payments and delivery date. I asked that a blank copy of the lease contract be faxed or emailed to me so I could review it before driving to Richmond the sign the contract. All week, I phoned and emailed the manager requesting the lease contract but he was always too busy and promised to have it to me the next day. Finally the end of June arrived and we found ourselves in July and suddenly the lease payments (and residual amount) had changed! A new salesman was assigned to us and made attempts to have our agreed upon lease payments and residual amount honoured. This proved to not be possible. So as the purchase price had remained the same, we decided to finance the car as the payments were now similar. Reviewing the lease contract, I saw that there were official charges $595 and certification charges $100 at the scheduled termination of the lease. I phoned other Subaru dealerships in Vancouver and they did not have charges at the end of the lease. The story is not over..... Reading the financing contract, there were now more charges amounting to over $500 above our agreed drive-of-the-lot price (plus taxes). They agreed to remove these charges but why were they there in the first place! I have purchased many new cars...Hondas, Toyotas, VWs....this car purchase was by far the most difficult, time consuming and stressful experience to date. I also was left with the impression that this dealership had a few sneaky, dishonest employees under its roof. More

A great purchasing experience Everyone at Richmond Subaru was pleasant and helpful from start to finish. Jordan Lyons was attentive and eager to answer all of our questions. Tim Everyone at Richmond Subaru was pleasant and helpful from start to finish. Jordan Lyons was attentive and eager to answer all of our questions. Tim Tsang was straight dealing and very fair with our pricing and trade-in. It was a positive experience. We love our new Outback! More

Great service, prompt and efficient Thank you to Jordan Lyons and Matt Clapperton for making our purchasing experience efficient and seamless. We felt as though everyone involved made a Thank you to Jordan Lyons and Matt Clapperton for making our purchasing experience efficient and seamless. We felt as though everyone involved made a great effort to satisfy our needs and get the car we wanted. Staff are friendly, knowledgeable and easy to deal with. More

Fast and efficient. I appreciated working with Duncan. Duncan was very knowledgeable and fast. He was thorough and professional. He instilled confidence without being cocky. He was prepared fro my retur Duncan was very knowledgeable and fast. He was thorough and professional. He instilled confidence without being cocky. He was prepared fro my return visit and executed the buy efficiently. I appreciate that! More

Best Subaru dealer!!! Our family bought three cars from this dealer on separate occasions . Every one of those times we received good customer service and had a pleasant Our family bought three cars from this dealer on separate occasions . Every one of those times we received good customer service and had a pleasant purchasing experience, More

Knowledgeable and Professional I came in knowing roughly what I wanted to buy and Duncan was able to fill the gaps. He was knowledgeable and up front with his negotiating approach, I came in knowing roughly what I wanted to buy and Duncan was able to fill the gaps. He was knowledgeable and up front with his negotiating approach, which made the whole process smooth and enjoyable. More

Thank you They provide very useful advise offer me a very good deal. Thanks a lot for helping me find the right car. Thank you for the new car. They provide very useful advise offer me a very good deal. Thanks a lot for helping me find the right car. Thank you for the new car. More