Capital GMC Buick Cadillac

very happy with my car purchase the sales staff were very ni The sales staff were helpful their was no pressure they let us take the car for a test drive by ourselves which I really liked I had a email that I an The sales staff were helpful their was no pressure they let us take the car for a test drive by ourselves which I really liked I had a email that I answered and got a replay phone call and he was very good made an appointment for me and phoned back wasn't pushee just helpful all the ones that I dealt with was just great thank you all More

New truck purchase Over all it was a great experience and would recommend this dealership and Jon went out of his way to make sure we got the deal we want ! Thanks Over all it was a great experience and would recommend this dealership and Jon went out of his way to make sure we got the deal we want ! Thanks More

Everyone was very nice the the sales team was excellent They were very sneaky, but did manage to close the deal with me on a new 2015 GMC. I would recommend this dealership to everyone. Thank you everyone They were very sneaky, but did manage to close the deal with me on a new 2015 GMC. I would recommend this dealership to everyone. Thank you everyone More

Capital GMC Recently leased a new 2015 CTS - great service from start to finish. Ron went over and above on the arranging of my return car inspection. Ron has ma Recently leased a new 2015 CTS - great service from start to finish. Ron went over and above on the arranging of my return car inspection. Ron has made me feel that I can call him for any questions on my new car. More

The best dealership in the planet !! We wish we could give Capital GMC Buick Cadillac more than 5 stars . The team that works their is kind , knowledgable and so friendly. They are the mo We wish we could give Capital GMC Buick Cadillac more than 5 stars . The team that works their is kind , knowledgable and so friendly. They are the most professional dealership we have ever walked into . There should be one in every city in Canada . We picked our new 2015 Black Escalade and have been excited since we got ! It was the best day ever ! We will be visiting the dealership more often just because of the staff that spent their day with us . Thank you , Colin, Ryan and Jessica , Zach and of course Bruce. Thank you to all of you . More

Frusterating Where shall I begin....excited to look for a new car I feel that my expectations were not exceeded nor will I recommend capital or purchase another ve Where shall I begin....excited to look for a new car I feel that my expectations were not exceeded nor will I recommend capital or purchase another vehicle there. For starters purchasing the vehicle I was unimpressed by a one year free oil changes sign planted on the top of my car. Excited for extra bonus I brought up with financing and she said oops no small writing says on 2014s only so disappointed and annoyed I say well it should have never been posted on that vehicle,she agreed and said ok I will give you vouchers for 3 free oil changes so when you come in get them to call me (Jazz) and I will call them. Satisfied I went for oil change number one no issues. Second oil change another story Jazz said she would have absolutely never said it was 3 but 1 I angery argued and she said I will for this one but not the 3. Frustrated I have no documentation of her promising this so there's nothing I can do. Another issue arises as Erin the salesmen tries to sweeten the deal and says yes will come with free sattlilight radio for at least 3 months, perfect another bonus.....until signing papers with Monica oh sorry that looks like that promo wasn't on this model. Again frustrated but did nothing. A while after purchase I went through a carwash and a huge panel of paint had peeled off. I extremely frustrated went to both dealership and carwash and said I don't know why this happened but I will not be paying for this. Carwash said from faulty paint finally after a long review and as I awaited the dealership waited on there answer. Then after I said they will not be paying for any damage, capital agreed to pay one half of expense...unsatisfied I went on the gm website to get dealership number and immediately I typed my concern and they assured me capital would be getting a hold of me asap. Same day Monica called me and said they were waiting for carwash to decide whenever I had already told them they would not be paying for damage. After several visits they finally agreed to pay. Once part arrived and painted they called to replace, I waited as it would only take a minute, as soon as I saw what looked like a manager from universal come toward me I know there was an issue. He asked if capital had saw the piece that needed to be painted because they wrote down the wrong paint color. Annoyed I said yes several times. He said it would only take a day to paint and they would call when ready. Keep in mind I don't live into so you can see how frustrating this is. I go back piece gets put on and it's good to go....finally! A few months later I noticed the seatbelt eoild not retract in properly so with 2 booster seats in my car this needed to be fixed. I went to capital to service and told the woman my issue she for whatever reason snaralled and said well it won't get fixed today I realized this as I know it would likely not happen like magic. A partsmen came to inspect and assured me he would order part and let me know when it came in. Week went by and knowing how unsafe this was with 2 children I called concerned and asked what the hold up was. Well Kelsey it looks like the part was not ordered but we will order that for you right away. Again waiting finally came, car went in and low and behold the part broke however finally capital realizing it was unsafe they agreed to put me in a retail, however I thought it would be easier to figure out carpooling then rent the car. Couple days later part was in and good as new, finally! On March 2 the car went in for a strange noise from the fan on the passengers side I had called ahead so they knew it was coming. At 3 that day they called and said unfortunately the fix would take a bit longer then expected but would be done in 7-10 business days. But just to be safe we will say March 20 but no later and provide you with a retail for this time. March 20th came and nothing. Capital called and said unfortunately we are still waiting for the part. Frustrated but said nothing and waited. Another week or 2 went by and got another call Kelsey we have part but it arrived broken so we will reorder that part so the car does still make noise but once part is in we will call you. Confused I said so is my car fixed, well no, well then no I will not return this rental until my car is fixed. Which at time he said ok no problem. Week later another call Kelsey we are unsure as to when the part will arrive so if you could return retail I can assure you your vehicle is safe to drive. Annoyed I said is my car done...well no then I will not return until my car is done...yes but we are unsure as to how long it will take could take 3 days could take 30 days...I said and why is this my issue can you not get a hold of where the part is coming from...and he said well no not exactly. I said again well that isn't my issue...then he mentioned the gmail Canada may need to contact me as to why I am in a rental so long. I shocked at this comment like it should have scared me but didn't said that is fine please feel free to let them call me. April 28 I am still in rental. I decided that doing a rating would be a more appropriate way to go about all of these issues. Feel free to contact me. Kelsey Steininger More

AWESOME! We were on a strict time frame in between our kids activites and still managed to finalize an awesome purchase! This team went above and beyond to cat We were on a strict time frame in between our kids activites and still managed to finalize an awesome purchase! This team went above and beyond to cater to our questions and crazy schedules!! From start to finish we had excellent service! Definitely will be returning customers!! More

Practically Painless In the last 8 years, our family has bought 7 cars from Capital. I do all of my service through them as well. We dealt with them in the past becau In the last 8 years, our family has bought 7 cars from Capital. I do all of my service through them as well. We dealt with them in the past because of the great service and the friendly staff. This last experience was no different.... Cornell was gregarious and friendly, and gave us good trade in value for our old vehicle. I didn't feel ripped off and defensive during this part of the negotiations, which has definitely happened at other places. Vijay was also extremely personable, and I appreciated the fact that he paid close attention to what my husband and I wanted and what we didn't want and helped us find just the right vehicle. Finally, the most difficult part--the financing. This is the part that almost everyone hates, and Jona's quick and easy handling of our needs managed to make that part of it very nearly relaxing! Thanks to Cornell, Vijay, and to Jona for their courtesy and professionalism at every part of the process. I will continue to recommend Capital to others, and look forward to dealing with them for service and other vehicles in the future. More

Awesome and excellent services I got a call to have an appointment to Mr. Ankesh Gupta for trade in my car,he was very helpful and friendly he never left me even he's shift was done I got a call to have an appointment to Mr. Ankesh Gupta for trade in my car,he was very helpful and friendly he never left me even he's shift was done. He was very patient in helping me for looking a new car. Awesome experience and I will recommend this dealership to anyone who wants to buy a car or trucks More

Great experience I met with Sean Deneve about a month ago and we discussed what I was looking for and my price range. He was looking out for me as I received notificat I met with Sean Deneve about a month ago and we discussed what I was looking for and my price range. He was looking out for me as I received notification when a vehicle arrived. On the second visit back we found what I was looking for. As we move past the first stage, to driving off the lot, all experiences were great. More