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Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
2,309 Reviews
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Showing 2,309 reviews
September 24, 2014
Deplorable ! After having my 2013 Jeep for TWO MONTHS, for a service and a insurance claim to change out the radio/ Nav system, I FINALLY got my vehicle back with After having my 2013 Jeep for TWO MONTHS, for a service and a insurance claim to change out the radio/ Nav system, I FINALLY got my vehicle back with only part of the "please fix" list having been completed. The incompetence, rudeness and complete disregard for customer satisfaction has made it certain that neither myself, my vehicle or anyone I know if I can help it will ever use UN-Courteous Chrysler for anything but an example of the worst service possible. One would think that after having a customer's vehicle for TWO MONTHS, that they would at least offer to pick them up in a courtesy car, Not here ! One would also think that after TWO MONTHS that they would at least rinse the vehicle off, so that it goes back to the customer as clean as when it went in ... NOT HERE !! They don't give a xxxx ! And if your really lucky you'll get "Jason" on the phone who will treat you as condescending as possible and add a new definition to rude ! Avoid this place at all cost ! There isn't a score low enough for me to "award" this gong show. More
by Dabrujac
Helpful September 23, 2014
Mike Good isn't good. He's GREAT! From even before I was considering buying a truck for myself the people at Courtesy Chrysler were amazing to my wife in her purchase. During her proce From even before I was considering buying a truck for myself the people at Courtesy Chrysler were amazing to my wife in her purchase. During her process of buying a new journey Mike answered a few of my questions as did a few other employees and from that moment they peaked my interest. A few email exchanges later and I was test driving and in my new RAM 1500 a few weeks later. I found Mike and Terrilyn to be very honest and very helpful in searching for what I wanted and not pushy in getting me into something I didn't want or couldn't afford. The experience was great and I absolutely love my new truck! I fully recommend seeing Mike Good when looking for a new car, truck, crossover, or jeep when visiting Courtesy Chrysler. More
by dave.sever.92
September 23, 2014
Great Sales Service! This is the third vehicle purchased from Courtesy and this one in particular I needed a quick purchase in a short time. They guys provided me with th This is the third vehicle purchased from Courtesy and this one in particular I needed a quick purchase in a short time. They guys provided me with the right car, at the right price and it was delivered in time for a birthday surprise. More
by sboyd99
Employees Worked With
Timothy Puddifant
September 22, 2014
"My Super Bee" I was in the market for a car and once I saw it I knew I had to have it. Sales answered all my questions and showed me everything the car had to offer I was in the market for a car and once I saw it I knew I had to have it. Sales answered all my questions and showed me everything the car had to offer. Kim and the group in finance were amazing! I would make the trip to Calgary to buy from them again. More
by 69Shnake69
Employees Worked With
Joan Burnett, Colin Wenner
September 21, 2014
New jeep purchase Jaz was great and we are very happy with the Jeep we purchased. This is our second vehicle from Courtesy and have always been happy. Jaz was great and we are very happy with the Jeep we purchased. This is our second vehicle from Courtesy and have always been happy. More
by ted.boos
September 20, 2014
Fantastic people My very first new car. What a terrific team of people. All were very helpful and my experience was one that I will never forget. My very first new car. What a terrific team of people. All were very helpful and my experience was one that I will never forget. More
by Suekostyniuk
September 20, 2014
Worst Dealership Experience By far the worst dealership experience we have ever had. The funny thing is, we were initially very pleased with everything. The vehicle and the price By far the worst dealership experience we have ever had. The funny thing is, we were initially very pleased with everything. The vehicle and the price worked out great and the sales person and financing rep worked really quickly as we were on a tight timeline. We greatly appreciated their efforts. Our issues stemmed from the dealership's dishonesty and the amount of work we had to do as the customer to get these issues resolved. On our due bill we had a note that our old car starter from our trade in would be transferred to the new one free of charge, in addition to an undercoating we had prepaid for. So we waited for the service department to schedule us in, but heard nothing for weeks. We had to be the ones to initiate contact and find out when we could be scheduled. We actually called a few times and left messages before anyone got back to us. When they finally did they said that the car starter in the trade in was not compatible with the new vehicle. Long story short, a lot of research was done and it turns out it was compatible but would require a lot more labor. Even when we advised them of this, they still said they can't do it. It took us escalating our dissatisfaction with these conflicting statements to the GM before they even decided to book our vehicle in and "try" to install the starter. The service day was horrible. What I was unhappy about was that when they called to say that my vehicle was done (and surprise surprise, the car starter was successfully installed by the way). I clarified on the phone "everything is done? I can pick up my car now?" and they said yes so I organised to get a lift to their location. When we got there an hour after the phone call, the vehicle was in fact, not done and we had to wait an additional hour for the undercoating before it was ready. Why on earth someone would call a customer advising their vehicle is done when it isn't is beyond me. End of the day, this experience was beyond disappointing. We had visited two other dealerships before coming to Courtesy and were very happy that we did, until the nightmare of the service department. More
by sanich
September 17, 2014
very good. The employees were very friendly, helpful and they performed good customer service. They explained the details of the vehicle very clearly. I definite The employees were very friendly, helpful and they performed good customer service. They explained the details of the vehicle very clearly. I definitely would recommend this dealership. More
by pf.rodulfa
September 17, 2014
Pleasure , enjoy the whole experience. Love my JGC Decided to get a jeep grand cherokee long time ago. So i had not spent much time to look around. Compared among three dealerships, I decided to stay w Decided to get a jeep grand cherokee long time ago. So i had not spent much time to look around. Compared among three dealerships, I decided to stay with courtesy. Reasons as follow: this dealership has better review score overall, especially it's service. Jazz was the first person I met with, he made me felt comfort, no pressure, and I think he knows his vehicles well. I hate bargaining, lol. I pay more attention on service, professional job. If I can have reasonable price at same time, then the deal is done for me. Actually this was what I got from Jazz, Justin and Glenn. Justin is efficiency, Glenn is fun to be around, they all professional and friendly. They all prepared for their job. It was a pleasure to be with them. I have to mention another thing is even after I picked up my JGC, Jazz still care about me, he phoned and texted me few times to ask how I like my Jeep, if there is any issue, and took my every question seriously. Thank you Jazz. It's service shop was friendly and efficiency as well. All in all, thank you every one, again, it was a pleasure , and I sure will recommend this dealership to my friends. More
by Bing search
September 15, 2014
AMAZING Customer Service Colin was such a pleasure to work with when purchasing my new Wrangler! He was knowledgeable, made us feel really comfortable and was beyond helpful w Colin was such a pleasure to work with when purchasing my new Wrangler! He was knowledgeable, made us feel really comfortable and was beyond helpful with any questions or concerns I had. I didn't feel pressured to do anything, and he overall wanted me to be happy with what I was purchasing at the end of the day. He's been supportive & present even weeks AFTER the sale, and that's not something I had expected after the sale was processed. The rest of his team who I dealt with in Financing {Terrilyn & Hugh} were incredibly patient & wonderful to deal with as well. I will definitely recommend Colin to any of my friends & family looking to purchase a new vehicle from Courtesy :) More
by jamersonmills
Employees Worked With
Colin Wenner
