"Paul Metry is a top customer service manager!
I was on a trip with a rental Volvo XC60 from Alamo San Francisco - Calofornia. I am a Dutch guy. In Langley I saw that the dashboard gave a symbol of malfunction of the engine management. So I looked for a nearby Volvo dealer. I came to Jim Pattison in Surrey. There was that terrific guy named Paul Metry. He arranged the whole telephone conversation with Alamo SF for me so that in the end I could get another car from Alamo in Vancouver. You must know that my English is just enough to buy things in a shop or have a simple conversation. Not able to communicate in proper English. So I am very content that Paul totally free arranged that I could go on further on my holiday trip direction Osoyoosa. I have no problem in giving Paul a 10+ for his outstanding customer friendly behaviour. He is certainly an example of top customer service"
"Even though it's a little expensive and out of the way, I keep coming back for the quality parts & service.
The warranty on the parts is great.
The service is polite and professional. There was a mistake made on my last service appointment and delays were incurred, the service consultant went above & beyond to rectify the situation. You won't get that from other dealers!"