32 Quebec Volvo Service Centres

Un service à la clientèle pourri. Le Directeur du... - ch

Un service à la clientèle pourri. Le Directeur du Service (?) me donne fortement l'impression que je le dérange et qu'il n'a pas beaucoup de temps pour s'occuper de mon problème. Mes portières n'ouvraient pas après une nuit de gel. Il me répond, très sérieusement, 'ben vous savez...c'est ce qui se passe ici en hiver, on y peut rien'. Vraiment ? T'es sérieux? Un ami m'avait mentionné qu'un spray de silicone aiderait peut être. Je mentionne donc à Eric cette solution possible. Voyant que je ne partais pas...il est finalement allé chercher le produit et en a appliqué en vitesse autour des portières. Je monte dans ma voiture et je lis un avertissement...batterie faible...Wow Sachez que deux jours plus tôt j'avais du acheter du même endroit, une nouvelle batterie. $350.00 !!! Mais alors...??? Il me prend les cléfs en vitesse, sans rien dire et la conduit dans l'ère de travail. Après quelques 10 minutes il avise le gentil mécanicien qui revient avec les clefs, de m'expliquer. De toute évidence il avait décidé de ne plus s'occuper de moi. Le gentil mécanicien me dit qu'on avait tout simplement oublié de remettre le computer à jour. OK que je lui dit ce sont des choses qui arrivent. Je refuse de m'habituer à un service sans égard. On est tous dans le même bateau... La gentillesse et l'effort devrait faire partie de l'entrainement.

This review actually pertains to Uptown Volvo in the - steven

This review actually pertains to Uptown Volvo in the West Island (Pointe-Claire) I had side runner panels installed on my Volvo XC90 by the dealership “Volvo West Island”. Immediately within the first 3 months they were covered in rust. I returned to the dealer and they said that they would buff it out and that would resolve the issue. Unfortunately just a couple of months after that, they rusted again. The dealer opted to try and buff it again rather than replace them and again a couple of months later they rusted. Now they are saying that they are not under warranty when in fact they should have replaced them immediately when we first complained. These were not cheap at $2000 and should not have rusted after just a couple of months. We are very disappointed in both the dealership and in Volvo Canada for providing a substandard product and not standing behind what they sell.

Avoid this dealer- No Respect for Customers!!! - Birgit

After waiting for 7 hours,I finally got my car ready. They first said it was a 3.5 hours inspection...Car got dammaged when they washed my car in their garage.(scratches). They call to say that both rotor and brake pads needed to be replace (3mm thickness) but in fact both were still in good shape. I measure 6 to 9mm thickness!!! still wait for their call after sending them an email. AVOID this DEALERSHIP

Great staff very friendly, very clean just an overall... - Jamie Baronello

Great staff very friendly, very clean just an overall great experience every time. My car is always ready on time and always is washed and delivered very clean. They always do extras for me.

I had side runner panels installed on my Volvo XC90 by - steven

I had side runner panels installed on my Volvo XC90 by the dealership “Volvo West Island”. Immediately within the first 3 months they were covered in rust. I returned to the dealer and they said that they would buff it out and that would resolve the issue. Unfortunately just a couple of months after that, they rusted again. The dealer opted to try and buff it again rather than replace them and again a couple of months later they rusted. Now they are saying that they are not under warranty when in fact they should have replaced them immediately when we first complained. These were not cheap at $2000 and should not have rusted after just a couple of months. We are very disappointed in both the dealership and in Volvo Canada for providing a substandard product and not standing behind what they sell.