"Brought in my 2006 Lancer in to have recall work done. I was advised of other work that needed to have done. I was informed that it was the best time to do the extra work because more than half the labour will be covered under the warranty, so I agreed. I was graciously given a 2017 Lancer as a loaner because I lived out of town. The whole thing was a great experience. Thank you to all the staff that worked on my car and Matt and Craig with their excellent knowledge, advice and service. My car runs fabulously. I drive confidently on my daily long distance commutes."
"Originally bought our vehicle from "Courtesy' Mitsubishi which is now Bow. Always had great experiences and service but things have really gone downhill since the change of ownership.
We own and service 3 Mitsubishi's at Bow. Well we used to.
Was planning to have all of my fluids changed - Transfer Case, Rear Diff, CVT but they want to charge the full individual rate for each item when other dealers will package it together. I have done it myself before and it is legitimately an hour of work plus fluids. To bill it out at book rate is ludicrous.
Service manager refused to match the other dealer and was rude and abrupt. She's new like most everyone at the dealership.
Needless to say I will be servicing and buying elsewhere in the future and we have bought 5 Mitsubishis in 3 years. Shame, was a great dealership before the change."