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Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
Terrific - jeff
Went to White Oaks Collision on the advice of a work colleague. They understood exactly what I was looking for and delivered beyond my expectations. Nice, clean facilities with an exceptional staff. Thomas deserves a raise.
changes for much better - Ella12
under previous management I was ready to take my car to another place for regular check-ups. Since new ownership I find service department very accommodating. Now it is a pleasure to deal with the professionals, instead of money grabbing amateurs.
Thank you very much!
Top notch service and quality work - VanWolfe
Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.
Awesome! - Michelle. Toronto
Incredible Service! Would totally recommend this honest sincere dealership! Tayyab sourced my problem, and returned my car in just a few hours! Gave me an inservice wheel side on the problem and helped me understand the problem.
So grateful to have honest, committed dealership.
My car was ready on time with no surprises. Thanks guys! - Tellytank
Great experience!! I was please with being able to book my appointment on line and everything was done to my satisfaction. I will use them again.
Horrible - Mitsu591
Got an alignment here, not long after I noticed my car drifting to the left while driving. Was told by service rep Amber bring it in we will look at it, it would be free. After I get the car checked out they try to charge me $66. Even speaking with the service manager they still charged me for looking at the car. Stay clear of this dealership..
Excellent Customer Service - TravlDiva
Enthusiastic, knowledgeable, helpful, engaging & courteous. Clement in the Parts Dept walked me through the various options. I appreciate the time he took to go through options and prices with me even though it was 5 min to closing. Best customer service this side of town. Thank you Clement!
Fast and excellent workmanship and service! - Elantra Lady
My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!
Thank you for the great work and service provided - Stephrodite
Brought in my 2006 Lancer in to have recall work done. I was advised of other work that needed to have done. I was informed that it was the best time to do the extra work because more than half the labour will be covered under the warranty, so I agreed. I was graciously given a 2017 Lancer as a loaner because I lived out of town. The whole thing was a great experience. Thank you to all the staff that worked on my car and Matt and Craig with their excellent knowledge, advice and service. My car runs fabulously. I drive confidently on my daily long distance commutes.
Rude Staff, Poor Service - ste1234
I had a horrible experience with their service department just months after purchasing a new vehicle from them. I now prefer to drive an extra 10 minutes to Dixie Mitsubishi in order to avoid this place.
Service and Parts department - Bessiez
I normally would not write a review however, after my experience with Asif and Sean in the Service/Parts Department, made me want to take the time to express my many thanks and what a great job they’re doing! Exceptional customer service with these two guys!
Hats off to whomever hired them! Give them a raise or at least acknowledge what a wonderful job they are continually doing.
What a delight.
Thanks so much guys!
Very pleased customer.
Cracked my windshield. - Steve
Went in for a recall to replace a wiper motor and ended up with a crack in the windshield. Contacted the service department and they basically denied any wrong doing. I was basically told it's not their problem as you apparently sign a waiver to have service done. I guess folks need to read the fine print on the service paperwork. Now a free recall is costing me either my $500.00 deductible and an insurance claim or replace the windshield out of my own pocket. Never going to use this dealership again.
Sub-zero service - Dissatisfied1 Guy
I had my endeavor towed in due to not starting.after app. 1full day I'm told that my auto. Start was shorting out and it would cost 1100 dollars plus tax and they would not guarantee that that would fix the problem.when I said forget doing any work on it and I would pick it up they presented me with a bill over 400 dollars to scope it.when I questioned the cost I was told they had to scope the car three times at a cost of 120 dollars a scope.when I complained they took.60 dollars off the bill.i was so upset I traded my Mitsubishi in for a Ford.i will never buy a Mitsubishi ever again.they don't have a mechanic that is worth his weight in xxxx.nothing but shoemakers trying to be mechanics
Excellent customer support - Runningcool
This dealership took the initiative to diagnose an uncommon issue on a manual transmission and fixed the problem under warranty.
Highly commendable support on this issue.
Over inflated insurance job - HammerV
Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.
Terrible dishonest service - Tinto4
Took our car in for a recall service. Was told it also needed work done on front struts. They kept the car for 8 months, due to "part being on order" Yes they gave us a garishly painted loaner, but over the whole time they failed keep us updated on what was happening and when it was finally fixed the bill was $1000.00 more than estimated (by them). Had to argue to get a "discount" and was made to feel like a penny pincher. Really awful awful service. There are plenty of other dealers and all are better. Went to Newmarket Mitsu and was treated much better. I also dealt with RJ who was the best of a bad lot.
very poor . the work was sub standard - larry
took my van in to be cleaned by thier detail department. Took almost twice as lo g as thet said it would. The van came back t.nir clean in fact wi sows were worse than when it went in. Call the service desk and was told that was the best do. Asked to talk to service manager and strangely he agreed , that was a good as they do. Wow this really set me back. But he did offer to reclean the windows if i drove all thw way back Will most likely never go back and will ensure i relay this info to anyone who asks
BEWARE..BEWARE...BEWARE.. - Canadanorthernguy
I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year.
When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount.
I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service".
Guess what I have heard back from the owner or dealership...NOTHING!!
I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing?
Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!
Bullys and poor workmanship - Sl
There was a recall on my airbags and was fixed in 2016 at Bank Steet Mitsubishi. Since then the light has been on intermittedly. Service won't look unless I pay $60 when they should be responsible for thier work. And when I called in january the manager told me they would look at no charge. Now he won't. The manager said maybe if inknew toy better. I bought my car here and have been coming here long before this manager was even around. Such disrespect.
My airbags remain broken, this service centre is responsible. They have always been difficult to deal with and this is just another case of them bullying people, soecifically females. They really don't care if people are safe either.
Sevrice department sucks - Verner77
The service department is rude and unhelpful. I tried to take my 2014 outlander in for a recall due to safety issues and they were trying to play pass the buck, they told me they couldn't even look at it for over a week. I live in a small town and know there's no way they're that busy even if they had a 50% off sale. Very dissatisfied. Would definitely not recommend this dealership