"The service staff and manager (Jeniffer) at this particular location is absolutely horrible. I had a check engine light appear on my 2017 Jaguar F-Pace, so i phoned and spoke with them, they said we can "quickly" complimentary look at your vehicle. I arrived at the service department and after 2-3 hours of waiting with ZERO updates they called me to the counter and said the vehicle is fine it was just there because it was driven on low fuel. As they handed me my keys they presented me with a outrageous $200.00 service charge. When asked why i was not informed of this charge previously they simply brushed it off and said "this is our dealerships policy". So hidden charges and lack of communication is your dealerships policy? I am a valued consumer i would have no problem with the charge if i had been previously informed or even updated as to the status of my vehicle throughout the service. Instead they left me in the dark until the end and refused to release the vehicle if this balance was not paid, talk about unprofessional. I would DEFINITELY not recommend using this dealer for purchasing or servicing your vehicle. "
"I bought my Jaguar XF through Guelph Infiniti because of previous experiences with the sales staff, but lately, as my vehicle has needed service, it is the Service Department team that keeps me coming back. A recent repair was particularly tricky but Mike, the Service Dept Manager, Ray, my mechanic and Michelle, my Service Advisor, were tenacious in working with the Jaguar parts department to get it figured out. They kept me in the loop every step of the way and the end result was a vehicle that is, once again running smoothly."