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My car had a check engine light and was shaking a lot -... - DS
My car had a check engine light and was shaking a lot - took about a week to get an appointment. The light was removed and was inspected for shaking. The inspection was signed off saying everything was good and safe to drive. Driving home the car was still shaking and jaguar told me to wait another week for an appointment. Took it to private mechanic who told me right away the tire is indented and silver wiring is coming out all around - unsafe to drive. Jaguar was contacted but they refused to acknowledge they messed up and sent me off with a unsafe vehicle. Now they are making me pay saying it is my fault due to impact. The car was never looked at properly in the first place. It has now been a month and my car still isn't fixed and jaguar refuses to help in any way. The mechanics and the service department at Langley Jaguar need to be trained properly with better management. Worst experience of my life with a dealership and car.
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.