Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Dealers, sign in to see your Dealer Panel.
Horrible Experience - Customer
The service staff and manager (Jeniffer) at this particular location is absolutely horrible. I had a check engine light appear on my 2017 Jaguar F-Pace, so i phoned and spoke with them, they said we can "quickly" complimentary look at your vehicle. I arrived at the service department and after 2-3 hours of waiting with ZERO updates they called me to the counter and said the vehicle is fine it was just there because it was driven on low fuel. As they handed me my keys they presented me with a outrageous $200.00 service charge. When asked why i was not informed of this charge previously they simply brushed it off and said "this is our dealerships policy". So hidden charges and lack of communication is your dealerships policy? I am a valued consumer i would have no problem with the charge if i had been previously informed or even updated as to the status of my vehicle throughout the service. Instead they left me in the dark until the end and refused to release the vehicle if this balance was not paid, talk about unprofessional. I would DEFINITELY not recommend using this dealer for purchasing or servicing your vehicle.
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.