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Zeb Freter

Overview Reviews (62) Inventory (372)

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Zeb Freter

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Zeb Freter | Page 2

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.8

62 Reviews

Overview Reviews (62) Inventory (372)

4.8

62 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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62 Reviews of Zeb Freter

March 23, 2024

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Employee Rating

Very reliable service. Everything explained before work commenced. Service completed as promised. Everyone was friendly and helpful. Everything explained before work commenced. Service completed as promised. Everyone was friendly and helpful. More

by bkirkland2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

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Employee Rating

Been a customer for several years. They always listen to what I need, and work hard to help ! They always listen to what I need, and work hard to help ! More

by GUITAR.DOCTOR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mandy Still, Christian Montgomery

Helpful 0

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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

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Employee Rating

Service was timely, less than one hour. Employees were friendly and courteous. Could not have had a better experience anywhere. Employees were friendly and courteous. Could not have had a better experience anywhere. More

by jd7924

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 20, 2024

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Employee Rating

This was the first time anyone looked to see if there was an extended service plan. I’ve been paying for oil changes while on a service plan. Thank you for taking the time to finally look it up. an extended service plan. I’ve been paying for oil changes while on a service plan. Thank you for taking the time to finally look it up. More

by BONNIEDICKSON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 21, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback, Bonnie. We always strive to meet the needs of our customers no matter the situation. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 20, 2024

Dealership Rating

Employee Rating

Jeff and Zeb did a great job getting me taken care of. I have a few recalls scheduled a long with a failed trim piece, and they got me in quickly and was able to complete everything in a day. Always a gre I have a few recalls scheduled a long with a failed trim piece, and they got me in quickly and was able to complete everything in a day. Always a great experience! More

by amentowasso

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Lee

Helpful 0

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Mar 21, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jeff and Zeb were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

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Employee Rating

The appointment was quick and efficient. The waiting area is nice too. And they have a lot of openings The waiting area is nice too. And they have a lot of openings More

by JTMOOMAU13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words! We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

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Employee Rating

The team was friendly and I was taken care of fast and they even helped me with coupons. they even helped me with coupons. More

by falerdonna

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 14, 2024

Dealership Rating

Employee Rating

Service time was as promised. Always a clean facility and a helpful staff. Quality experience. Always a clean facility and a helpful staff. Quality experience. More

by JBTULSAO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mandy Still

Helpful 0

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Mar 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

Dealership Rating

Employee Rating

Service advisor was nice, quick check in, free coffee / water, work on car was good, and fast. water, work on car was good, and fast. More

by Ray

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words, Ray. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

Dealership Rating

Employee Rating

The service department is always very nice. They help you all they can with your questions about recalls. They help you all they can with your questions about recalls. More

by bmares54

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Courtney, Jim Norton Auto Group

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