Xavier Potter | Page 33

HORRIBLE result from a trusted dealership. I have been a loyal customer for the last 6 years and just recently bought my fifth car in that time. Never had issue prior to this and truly believe I have been a loyal customer for the last 6 years and just recently bought my fifth car in that time. Never had issue prior to this and truly believed they sold solid cars and took care of customers. I bought a used car like I always have from them on same day we closed on our home. I test drove it prior and everything seemed good. After signing paperwork and going home I noticed blind spot monitor wasn’t on. I pushed the button to turn it on and it immediately sent up service alert for blind spot monitor and it didn’t work. I thought that’s a bummer but not a huge deal even tho I like that function. Later that night while driving I hear moon roof start to rattle around. Then it gets to the point where every little bump or turn moon roof rattles pretty loud. Then about a week later I start hearing a rubbing noise front right side while braking. Couple days later it turns to grinding noise. I was not thrilled but I was sure Ed Martin would make it right. So a couple of weeks had passed since purchase. I reached out to general manager who emailed me after the sale thanking me for business. In his defense he immediately responded. I told him of issues and he told me to bring it in and if there were any safety concerns they would take care of it any non safety issues “rattling moonroof” they would offer discount repairs. I thought great. So I take it in the grinding was a bad bearing they fixed. Then they said they would fix the moonroof for the great discounted price of $3100. I reached back out to manager and told him I was very disappointed with this purchase. The technician who looked at moonroof said it had far to much play in it and needed a new track and it needed immediate attention. I paid full market price for this car. The managers in my opinion knew the issue with the moonroof before selling the car. Manager told me car goes through 100 point inspection before sell. I have hard time believing they didn’t notice this. So when I mentioned to him about the blind spot monitor issue he told me well if I didn’t notice it during test drive he doesn’t see why his tech should have noticed it either. First of all it was turned off as soon as I turned it on it faulted out. Also should’ve been caught in 100 point inspection in my opinion. So now I have a car I paid full market price that needs thousands dollars in repairs. I will take some responsibility in this matter for allowing myself to have complete trust in the company and maybe checked things over better before buying but from the past I had no reason not to trust it was a solid car. The manger also told me cars as they get older need maintenance and things fixed…..?? Maybe he thought i wasn’t aware?. And I understand dealerships can’t fix every issue on every car they sell. However if there is a issue that costs thousands of dollars to repair it should be known to customers before the purchase and not sell the car for full price like it’s in top condition. I would have given zero stars for this review but there are some good people that work there. Finance manager is great and salespeople I know are as well. More

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Michael Ball responded quickly to my inquiry on a truck, was wonderful to work with, answered all my questions, and made the buying experience a pleasure! Xavier in finance was very friendly and made that p was wonderful to work with, answered all my questions, and made the buying experience a pleasure! Xavier in finance was very friendly and made that process easy to complete. More

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Chirag Patel and Xavier in financing were awesometo workk with. O put Chirag through alot and he stayed right by me and he kept his great attitude! with. O put Chirag through alot and he stayed right by me and he kept his great attitude! More

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Always kept us posted thru the wait list process and took great care of us throughout great care of us throughout More

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Very consumer driven. Curteos. Attentive fair dealings; knowledgeable. We were very impressed by CP and Xzavier. Curteos. Attentive fair dealings; knowledgeable. We were very impressed by CP and Xzavier. More

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Ed Martin Toyota has always been professional, polite and helpful with our vehicle purchase, financial and in service the department. I highly recommend them! Thank you! helpful with our vehicle purchase, financial and in service the department. I highly recommend them! Thank you! More

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5 stars are not enough! !! A little about me; I have been in the service industry for most of my life. I have been a business owner and in management positions for about 4 !! A little about me; I have been in the service industry for most of my life. I have been a business owner and in management positions for about 45 years. I do understand the ups and downs of trying to provide a WOW experience to customers and staff. I didn't write the book on customer service but I did live it throughout my career. Ed Martin Toyota was not really on our radar. It was a little out of our search area. When we saw a vehicle that piqued our interest we decided to give you a try. All that being said, I extend to you what we experienced while at your facility. Katrina Jewell is just that, A JEWEL for your business. She was friendly, engaginging, knowledgeable, informative, and most of all incredibly patient. Over the past weeks I have engaged with several dealerships with varying levels of satisfaction . None came close to Katrina. In my most recent experience as a manager, she would not only be my most valued person but I would be relying heavily on her assistance with customer interaction and service. She would be my #1, if you will. If Katrina is not your #1 you certainly do have an amazing team assembled. In an era where it is difficult to find people that want to work...let alone someone that is as qualified, capable, and talented as Katrina. You have found a diamond in the rough and I hope she is a permanent player on your team. Although we spent far less time with Zavier Potter, he was no less cordial and engaging. He was insightful in his assistance and completed our transaction effectively and efficiently. While we were a fixture in your dealership for a few hours, we felt comfortable and at ease during the process. Watching your staff interact with current and potential customers was interesting. I saw smiles throughout the building. I am certain the rest of your staff is no less competent My wife and I cannot express the huge level of satisfaction and gratification we have with Katrina and the entire staff of Ed Martin Toyota. While we intend this vehicle to last when we retire, whenever that happens, if we are in need of another vehicle Ed Martin Toyota will be our destination. We will be referring friends, family and anyone we hear is in the market for a vehicle. More

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Best dealership I've ever worked with. .. They epitomize excellence, honesty, integrity... First dealership I've been willing to advertise for... I usually want the dealer "sticker" removed .. They epitomize excellence, honesty, integrity... First dealership I've been willing to advertise for... I usually want the dealer "sticker" removed from all my vehicles... Brandon, Katrina, Dustin, Xavier... Represent the best of the best... The only thing I'd encourage is for Dustin to smile more... That smile will light up a room brother... God Bless Ed Martin... And God bless his daughter and son in law for living up to Godly principles!!! More

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Delayed me picking up my new car to sell me more than what I wanted to buy. Ordered a car so I could get only what I wanted. When I picked it up it an option item added that I didn’t ask for. Signed all what I wanted to buy. Ordered a car so I could get only what I wanted. When I picked it up it an option item added that I didn’t ask for. Signed all my forms to get the car then had to wait a long time for the finance department to have me sign them all over and try to sell me more than what I came to buy. More

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Really enjoyed the Professionalism of Michael Ball. He made it happen for us. Keep up the great attitude He made it happen for us. Keep up the great attitude More

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