William Westen
William Westen at Handy Toyota

William Westen | Page 22

Service Advisor

Handy Toyota

701 Highgate Road
St. Albans, VT 05478

Contact Me
4.8
252 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

25 yrs, 2 mos

4.8

252 Reviews

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252 Reviews of William Westen

September 08, 2023

Dealership Rating
Employee Rating

I had a great first visit with my Toyota hybrid prime. I purchased at Dell auto in Plattsburgh, but chose to have it serviced here More

by Cameronmargi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali Kamal

Sep 11, 2023

Handy Toyota responded

Great to hear you had a good first visit! We hope you come back for more visits! Thank you for leaving us a review!

September 05, 2023

Dealership Rating
Employee Rating

Very clean, which is a big plus. I did not feel pressured to add any other services to my oil change. I appreciated that. More

by Debtheber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2023

Handy Toyota responded

Thank you so much for the review! We are so happy that you didn't feel pressured!

September 01, 2023

Dealership Rating
Employee Rating

Excellent service. Extremely professional staff.-courteous,knowledgeable in their areas of expertise,,accommodating and helpful. More

by Chato627
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Gebhardt, Darren Callan

Sep 04, 2023

Handy Toyota responded

Thank you for trusting us with your vehicle service needs, and for taking the time to leave a review. We look forward to taking care of you in the future as well!

September 01, 2023

Dealership Rating
Employee Rating

Prompt service … no waiting… appt was 1 hour as I was told. No unnecessary waiting! More

by Veerogerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2023

Handy Toyota responded

Thank you for trusting us with your vehicle needs, and for leaving us a review! We try to be transparent and timely with all of our appointments. Happy we were able to meet your expectations!

August 30, 2023

Dealership Rating
Employee Rating

It’s wild how easy it is to have your car serviced at Handy Toyota. The appointment was a convenient day and time for me. I was comfortable staying to do work in the spacious waiting area. Will was easy More

by karen tratescheffler
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2023

Handy Toyota responded

Thank you for leaving our service department and William a positive review! We are happy that your first service experience was convenient and meeting all of your expectations! Your next appointment should have been pre-schedule for you, so keep an eye out for our confirmations and we can make any modifications to that appointment!

August 29, 2023

Dealership Rating
Employee Rating

Service was very good as usual, the only complaint was the time It took for service, our appointment was at 1pm nearly 2 hours for tire rotation and oil change. More

by rpickreign
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2023

Handy Toyota responded

Thank you so much for the review! We are sorry to hear about the wait, but we are glad that everything went well!

August 28, 2023

Dealership Rating
Employee Rating

William was personable, courteous, knowledgeable, articulate, patient, helpful and professional. I would highly recommend him More

by P
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2023

Handy Toyota responded

We appreciate the review! Great to hear that you had a good experience!

August 23, 2023

Dealership Rating
Employee Rating

It’s been really great. So far it’s been a good experience. Good service and nice people. More

by Shauna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2023

Handy Toyota responded

Thank you for the review, Shauna! We appreciate it!

August 22, 2023

Dealership Rating
Employee Rating

Was told my tires would be there ahead of my service time but when I arrived was told tires weren’t there yet and increased my wait time to over 2 hours. Also, had to bring truck back a second time because t More

by cjrebeor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 29, 2023

Handy Toyota responded

We apologize for the delay on the tires. Our delivery truck was late delivering the tires which was beyond our control. We appreciate your business.

August 19, 2023

Dealership Rating
Employee Rating

They did a great job at explaining the Toyota care & what was covered. They got us taken care of quickly & back on the road. More

by KTaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victoria Barbagallo , Adrienne Bowman

Aug 21, 2023

Handy Toyota responded

Thank you for the review! We are happy to hear that you were taken care of!

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