Victor Reynoso | Page 3

Took my Prius for an oil change, went to pay and learned they changed my engine and cabin air filters without my permission. I didn't approve and didn't want. They then said they would put back my old filte they changed my engine and cabin air filters without my permission. I didn't approve and didn't want. They then said they would put back my old filters which supposedly they did, but I do not know for sure. Now I do not know if those were mine or someone else's. I'll not use them for a long time if ever More

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Staff helpful and explained work to be done and provided free rental since repairs took longer. Will definitely take my car back to dealer again free rental since repairs took longer. Will definitely take my car back to dealer again More

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Sale person was very professional and helpful and any time when I bring my car to this dealership always I had a great experience so thank you time when I bring my car to this dealership always I had a great experience so thank you More

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The service writer was very helpful but the car rental people didn’t know that my insurance on a fully covered newer car would cover the loaner/rental car. people didn’t know that my insurance on a fully covered newer car would cover the loaner/rental car. More

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Victor was awesome. Very friendly, helpful, and welcoming. Made me feel like my car and I were going to be well taken care of. I usually am nervous with auto service places because they can't wait welcoming. Made me feel like my car and I were going to be well taken care of. I usually am nervous with auto service places because they can't wait to rip you off or give you a laundry list of things needed to be done to the car and spend $, but this was not the case at all. After my 30,000 mile service Victor left me a detailed message that everything went well and there were no concerns to report. When I picked up my car he had left for the day, but John happily stepped in and gave me the same great service. He answered all questions and concerns I had and I really appreciated the service these two gents gave me. My first experience makes me want to give Elk Grove Toyota all of my future business. I hope the service will always be this way. Thanks guys! More

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Greeted promptly. Very pleasant to work with. Paperwork was taken care of quickly so we could get on our way. Great customer service from beginning to end! was taken care of quickly so we could get on our way. Great customer service from beginning to end! More

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I’m always very happy after my visit to Toyota. I do not trust my old Toyota to any one else. They explain very well, and they do what they promised. trust my old Toyota to any one else. They explain very well, and they do what they promised. More

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Satisfied for above and beyond service Patience with my Wife & I , 3 test drives with purchase of original test drove vehicle. Couldn’t be happier. Our 20th year dealing here. Great Patience with my Wife & I , 3 test drives with purchase of original test drove vehicle. Couldn’t be happier. Our 20th year dealing here. Great More

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Service was good but took longer than expected. From time it was completed to actually getting vehicle took over 1/2 hr. Couldn’t find anyone to get the truck from back of the lot. it was completed to actually getting vehicle took over 1/2 hr. Couldn’t find anyone to get the truck from back of the lot. More

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Went in for whistling coming through air vents at high speed and removing water spots. I had to drive my vehicle to see if repair man could hear and diagnose the problem but it wasn’t windy enough to get speed and removing water spots. I had to drive my vehicle to see if repair man could hear and diagnose the problem but it wasn’t windy enough to get the sound. Whisky removed the water spots as good as possible. Customer service was excellent from Victor and Whisky. More

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