Victor Reynoso

Terrible service and managers will not call you back if a problem arises. If you want to spend your money at a place who doesn’t care about your problems after you buy a car, then this is the place to go. problem arises. If you want to spend your money at a place who doesn’t care about your problems after you buy a car, then this is the place to go. More

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I had the worst car service. They replaced all four tires from my car with the old ones. The night before the appointment on July 19th, I had carwash, and on July 20th at 7:00 am They replaced all four tires from my car with the old ones. The night before the appointment on July 19th, I had carwash, and on July 20th at 7:00 am, I had a car service at the Toyota service center. They asked for a carwash. I rejected it because it was clean; however, when I got my car after service, the tires were dirty in comparison to my brand-new tires. I asked Jeannette to show me a video of what happened to my car during all 45 minutes of service. Victor Reynoso only showed me the video starting from 7:19. What happened to my car those 19 minutes? I don't know. I believe they have an old car shop where they replaced all four tires and successfully showed me a video where they rotated some replaced old tires. One tire cost about $200. More

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Dave Moore is someone I wish I never come in contact with. Said they would help but when I got there told me to go somewhere else. with. Said they would help but when I got there told me to go somewhere else. More

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Literally everyone I dealt with at this dealership was wonderful except Carly Watkins.Not only did she attack me verbally and lied on me, she was completely not helpful. She never even introduced herself. wonderful except Carly Watkins.Not only did she attack me verbally and lied on me, she was completely not helpful. She never even introduced herself. I am afraid to bring my car back thinking she may sabotage my car. I hate this but I cant take a chance she literally told a bald face lie on me. BUT everyone else was great!!! Service gets five stars Carly gets -7 stars - she is the reason for low stars rating for customer service, friendlessness, communication More

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I’ve been a loyal customer since Florin rd location! Nick K. And his team are excellent! Nick K. And his team are excellent! More

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Service remains the primary reason we patronize Elk Grove Toyota. Service is courteous, efficient and exemplary! We will return for continuing needs. Toyota. Service is courteous, efficient and exemplary! We will return for continuing needs. More

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Quick Lube Service & the Sales Office are both very welcoming facilities. The Elk Grove location greets their customers with respect, professionalism and excellent customer service from the time you a welcoming facilities. The Elk Grove location greets their customers with respect, professionalism and excellent customer service from the time you arrive and until the time you leave whether you’re there for service or sales. More

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Service was professional and they listened to all my requests. Took longer then expected but they did a thorough job and took care of me requests. Took longer then expected but they did a thorough job and took care of me More

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Nice professional staff and service is fast & thorough. Wait time is reasonable and staff will give detailed explanation for the service that’s being performed Wait time is reasonable and staff will give detailed explanation for the service that’s being performed More

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Very professional and they get things done. Customer is #1 Very satisfied. This was a Toyota recall issue and was done in the time frame I was told. #1 Very satisfied. This was a Toyota recall issue and was done in the time frame I was told. More

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