I waited 4 hours for 2 recalls to be done, but after all
that time only one was. I asked for a rental car, and had to pay $50 deposit, and when I came back the next day I couldn’t find anyone that would tak
that time only one was. I asked for a rental car, and had to pay $50 deposit, and when I came back the next day I couldn’t find anyone that would take that rental car back. One person said I had to drop it off at an enterprise, and another one said someone would come there. Even now I don’t know when or how I will receive my deposit back because I never received any confirmation or signed off on anything. It is disorganized, and not very efficient. Every experience I have with service, either it takes longer than expected or I have to come back because they either don’t have the part or can’t finish the work.
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by SAM
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2026 -
Hollywood Kia responded
Sam, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
The time required to provide the service is excessive,
and the prices—considering that it is a Kia vehicle—are very high.
and the prices—considering that it is a Kia vehicle—are very high.
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by YEKA919
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Hollywood Kia responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Thorough and expedient My service advisor explained
work that was needed. The whole job appeared professional
work that was needed. The whole job appeared professional
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by childhill
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2026 -
Hollywood Kia responded
Thank you for trusting us with your Kia Sorento Hybrid. Victor and our team are glad our detailed explanation and efficient service met your expectations and that the work was handled professionally.
Felipe was knowledgeable, very good service, I received
my vehicle clean
Thank you for your help
my vehicle clean
Thank you for your help
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by salmata10
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2026 -
Hollywood Kia responded
Reading your feedback brightened our team’s day. We’re glad your Kia Sorento Hybrid was returned clean and that our service met your expectations. Victor and the rest of our service team appreciate your five-star rating and look forward to serving you again.
They try to sell you things and charge you even more than
you can do it yourself or have someone else do it for you. And they didn't update the service through Carfax or update my car itself for it to stop b
you can do it yourself or have someone else do it for you. And they didn't update the service through Carfax or update my car itself for it to stop beeping that it needs service. I mean it was okay but I would like better service. I even had to ask them to wash the car cuz they had turned off the water and they had put it back on but forgot to wash the car.
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by shlls1966
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Hollywood Kia responded
Thank you for choosing Hollywood Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Excellent service and stars were very helpful and good
they explained how and what needed to work on
they explained how and what needed to work on
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by pam.rodriguez123
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2026 -
Hollywood Kia responded
It’s wonderful that Victor and our service team explained exactly what needed attention on your Kia. Thank you for sharing your experience, and we look forward to your next visit.
I had an absolutely outstanding experience at Hollywood
Kia, thanks entirely to Aurora Vargas. From the moment I arrived, Aurora went above and beyond to make sure everything was handled smoothly and profe
Kia, thanks entirely to Aurora Vargas. From the moment I arrived, Aurora went above and beyond to make sure everything was handled smoothly and professionally. Her attention to detail, clear communication, and genuine care for customers truly set her apart.
If you’re going to Hollywood Kia service department, I highly recommend asking for Aurora Vargas. She is a true professional and a huge asset to the team.
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by iems85
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Aurora Vargas
Apr 05, 2026 -
Hollywood Kia responded
We’re delighted to hear that our service team took excellent care of your Kia Sportage. It’s rewarding to know the communication and attention to detail made such a difference. Thank you for recommending us.
Siempre atentos a nuestros problemas.
Empáticos y professionales. .Los precios son competitivos. Solo deberian tener autos xe cortesía para cuando hay servicio
Empáticos y professionales. .Los precios son competitivos. Solo deberian tener autos xe cortesía para cuando hay servicio
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by Gerson Delgado
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2026 -
Hollywood Kia responded
We appreciate you noting our team’s attentiveness, empathy, and professionalism during your Kia service. Your feedback on our competitive pricing means a lot. We’ll share your suggestion about providing courtesy vehicles with Victor and our service team.
Excellent service.
Would be even better if they offered a shuttle service to take us back home while they proceed with the repairs
Would be even better if they offered a shuttle service to take us back home while they proceed with the repairs
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by ROGERGUAY001
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2026 -
Hollywood Kia responded
Thank you, Roger! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hollywood Kia. We look forward to having you as one of our valued customers for many more years to come!
No repararon el dan̈o que tenia mi auto y quedo igual.
Revisar procedimientos para mejorar el servicio
Revisar procedimientos para mejorar el servicio
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by yonathanlou
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
Hollywood Kia responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
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