Tyler Hyman | Page 6

Mark Vicens and the team were a pleasure to work with. Professionalism at it's best. The dealership was immaculate and appeared to be brand new just like our BMW. Overall a great experience. Professionalism at it's best. The dealership was immaculate and appeared to be brand new just like our BMW. Overall a great experience. More

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Mark is the best! This is my third time dealing with BMW Freehold and first time buying and he made the experience effortless & went above and beyond to help me get the best fit for my lifestyle! He is beyo Freehold and first time buying and he made the experience effortless & went above and beyond to help me get the best fit for my lifestyle! He is beyond helpful and patient! More

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I had a pretty smooth experience with the dealership. I worked with John and he made sure the vehicle was there at the appointed time. He went over all the process thoroughly and helped at each juncture. J worked with John and he made sure the vehicle was there at the appointed time. He went over all the process thoroughly and helped at each juncture. John took time to explain all the features in the vehicle and answered all our queries. John and Tyler made sure the paperwork was quick and hassle free. More

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I shopped four different BMW dealerships and the payment just did not match up with the numbers. I spoke to Tyler and Frank from Freehold and they presented a car with identical (if not better options) tha just did not match up with the numbers. I spoke to Tyler and Frank from Freehold and they presented a car with identical (if not better options) than the other dealerships and the payment was significantly less without me having to tell them what the other dealerships were presenting. They were both responsive and I even requested a change to the options. They went above and beyond to make sure I was getting the car that I wanted. They really made the entire experience pleasant. I will recommend them and the dealership to anyone. More

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John Cheung was a fantastic sales rep. He listened, was responsive, and didn’t pressure us into buying. We came in for a specific model and he didn’t try to push us into something on the lot that didn’t ma responsive, and didn’t pressure us into buying. We came in for a specific model and he didn’t try to push us into something on the lot that didn’t match our needs. Very helpful and friendly. I also really appreciated that he communicated with me and not just my husband since we were in the market for a car that I would primarily use. More

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Poor Service!! Tiresome and DisappointmentCompetitive Poor Service!! Tiresome and Disappointment Competitive price and they got good inventory of cars but very bad service. I bought the car from them Poor Service!! Tiresome and Disappointment Competitive price and they got good inventory of cars but very bad service. I bought the car from them on Apr 14. Paid them in full. Two issues Issue1: Missing key. After the payment, the salesperson mentioned that he has only one key and get the second key sooner. No mention of missing key while I checked the car few days back . I have been chasing on the second key ever since then. The salesperson promised to return the call couple of times initially but didn't return the call. I am trying to reach out to sales manager, every time when the reception transfers, it will go voicemail. No response to emails either. Issue2: Incorrect documentation. Address in the title and registration is incorrect even though they got multiple address proof from us. No action has taken from their side to correct that when raised. I need to reach DMV to correct that now. Overall It's very disappointing and bad service. They will give zillion calls & follow ups when you express interest in buying. Once you paid the money, that's it. Even after reviews & multiple calls, I am not seeing anyone from dealership trying to resolve the issues reported. Yet, I am writing this review for two reasons 1. Hoping, the dealership will learn something from this to provide better customer service 2. Customers - Do not take the dealership salesman word for it. Few of them do a really poor service(Not blaming all, a few, especially the salesman who helped us). Ask them to show things before you buy. More

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I worked with Tyler and Nick on a custom order. The guys did amazing job - fastest turnaround, best price and “waiting follow-up”. Many thanks once again…like many years ago! did amazing job - fastest turnaround, best price and “waiting follow-up”. Many thanks once again…like many years ago! More

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Bought a new car with Tyler being the advisor, who had been very helpful and knowledgeable. Tyler searched the car meeting my criteria, and prepared the documents and insurance ahead of my arrival, makin been very helpful and knowledgeable. Tyler searched the car meeting my criteria, and prepared the documents and insurance ahead of my arrival, making the process easy. More

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Excellent experience from front to back Tyler is the man to see if you want a new or used BMW! Also thank you to Maria for making the finance process so easy and pleasant! to see if you want a new or used BMW! Also thank you to Maria for making the finance process so easy and pleasant! More

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One of the best car buying experiences I have ever had was dealing with Tyler over at BMW of Freehold. He made the process seamless and was very knowledgeable. Very happy with my purchase and will be retu was dealing with Tyler over at BMW of Freehold. He made the process seamless and was very knowledgeable. Very happy with my purchase and will be returning back to BMW of Freehold to see Tyler when this lease is up. Thanks again Tyler see you in 3 years! More

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