Travis Wise | Page 17

I've only ever taken my car to Russ Darrow Nissan so when they called me halfway through working on car they requoted me because they didn't realize I had different rear brakes than the front ones which is O they called me halfway through working on car they requoted me because they didn't realize I had different rear brakes than the front ones which is Odd because they should have this information already hence my first statement so it's a little frustrating when you are being asked for double the money. Then after I picked up my car I had to turn around and come right back because my breaks weren't working properly (this is the second time that's happened...) I just feel like are they even testing the cars after working on them. Is it just $ in their pocket???? It's Winter in Wisconsin I could have been in an accident. I usually don't ever say negative things about businesses but it makes me want to take business elsewhere. But I am glad they are rechecking everything. Things can be miscommunicated I understand that may happen, but I do not like surprises like such. Other than that service and sales and are usually spot on. Thanks. More

Report | Print

Jimbo This is my 2nd experience with the service representative Travis and could not been happier with the service. In addition to handling my appointment h This is my 2nd experience with the service representative Travis and could not been happier with the service. In addition to handling my appointment he was very informative on what was being done including looking up and explaining the upcoming recall. More

Report | Print

Went into Russ Darrow Nissan for oil change and tire rotation with no appointment and in and out within 40 minutes!! Travis was helpful and awesome rotation with no appointment and in and out within 40 minutes!! Travis was helpful and awesome More

Report | Print

Warranty Work Great communications and showed genuine concern by asking a lot of questions to ensure issue was being addressed. Travis kept me in the loop during th Great communications and showed genuine concern by asking a lot of questions to ensure issue was being addressed. Travis kept me in the loop during the diagnostic which was very appreciated. More

Report | Print

Good service provided. I appreciate Travis Wise’s assistance. Everything promised was delivered and a rental was provided because the part had to be ordered. assistance. Everything promised was delivered and a rental was provided because the part had to be ordered. More

Report | Print

Notification indicator lights all left on For a $70 oil change, at least reset all the indicator lights that brought me in in the first place. Seems like a basic standard For a $70 oil change, at least reset all the indicator lights that brought me in in the first place. Seems like a basic standard More

Report | Print

Outstanding service and parts Departments Friendly great staff, kept me informed on Progress of my repairs and gave me options to fix a major repair. Very helpful and knowledgeable a true plea Friendly great staff, kept me informed on Progress of my repairs and gave me options to fix a major repair. Very helpful and knowledgeable a true pleasure working with them. More

Report | Print

Dirty floor mats Travis fixed the transmission issue the car was having. Was nice to work with and finished the job quickly. The front floor mat was left filthy with g Travis fixed the transmission issue the car was having. Was nice to work with and finished the job quickly. The front floor mat was left filthy with grease. Very disappointed that they didn’t put paper down in my van. More

Report | Print

AWESOME This dealership does an AWESOME job with their customers. I appreciate their hard work every time I come. I wouldn't go anywhere else but here. This dealership does an AWESOME job with their customers. I appreciate their hard work every time I come. I wouldn't go anywhere else but here. More

Report | Print

Quick oil change Everyone was polite and my oil change was done sooner than I had expected. I really liked that kept me updated on my service via text message. Everyone was polite and my oil change was done sooner than I had expected. I really liked that kept me updated on my service via text message. More

Report | Print