Travis Wise | Page 16

Travis was informative and kept me updated on the process and status of my car. Travis contacted me by text and email and assisted with all concerns I had. and status of my car. Travis contacted me by text and email and assisted with all concerns I had. More

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I had my vehicle serviced and Travis in the service department was very, very helpful. He managed to get things done that I believe no one else would have taken the time to do. Blessings. department was very, very helpful. He managed to get things done that I believe no one else would have taken the time to do. Blessings. More

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I always get great service at Russ Darrow.. I've been buying Nissan cars and Trucks from this dealership for decades. The customer service keeps getting better. TB buying Nissan cars and Trucks from this dealership for decades. The customer service keeps getting better. TB More

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Takes way too long for an oil change. Makes me want to use a quick lube instead. Otherwise quality and service were good. Would recommend but prefer quicker appointment for oil change. Possibly have a ded use a quick lube instead. Otherwise quality and service were good. Would recommend but prefer quicker appointment for oil change. Possibly have a dedicated oil change lane. More

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Travis and service tech Jorge did a great job diagnosing and fixing some leaks I had on my vehicle. I also asked them to do emission testing and check one of the TPMS, and both were done. and fixing some leaks I had on my vehicle. I also asked them to do emission testing and check one of the TPMS, and both were done. More

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Travis in the service department was excellent. I thought I had a major issue with car transmission. Travis looked up my car and identified I still had a warranty. After he reviewed it did a diagnostic test I had a major issue with car transmission. Travis looked up my car and identified I still had a warranty. After he reviewed it did a diagnostic test on my car I found out that it was a a minor issue yes still covered over warranty and was able to be repaired. Also they sqeezed me in for an appointment so that I can have my vehicle for the weekend I was in and out within 2 hours. Great service great customer service. More

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This dealership is the best around, my personal salesman is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 More

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Very bad service on car Had my alternator replaced (990-dollars) here March 11th and when I went to pick up the car it had not been washed. But that's not the worst of it. A Had my alternator replaced (990-dollars) here March 11th and when I went to pick up the car it had not been washed. But that's not the worst of it. A window had clearly been left down on the front drivers side and there was easily a full cup of water in my Weathertech floor mats. Thankfully I have those mats or all that water would have been soaked into the carpets. I can only assume my leather seats on the drivers side were also soaked but they had dried by the time I picked up the car. Making this even worse is the fact that the window was UP when I picked up the car, indicating someone had to drive the car knowing full well there was water inside and didn't bother to dump it out or clean it up. But that's still not the worst of it. Arriving home I opened the hood and found that the plastic retainers holding the cowling around the radiator in place were simply put in place, but not secured...they were just stuck in the holes but not snapped into place. Also the plastic shield under the engine was not properly secured and was actually hanging down! I wrote a very calm letter to the dealer explaining the problems, including the fact that if a multi-point inspection was done, there was no paperwork to show what was found included in my invoice. I did not ask for anything, but said I simply wanted the shop manager to be aware of the problem. As of this date, April 22nd, I have not heard a word back. My note was sent through the "contact us" link on their Web site. I have learned an important lesson: do not ever have my car service by Russ Darrow again. --Ken Herrera, Thiensville More

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Travis explained to me every work to be done in my vehicle and gave me a quote on advance. He contacted my extended warranty and explained. He was very kind, explicit and detailed. vehicle and gave me a quote on advance. He contacted my extended warranty and explained. He was very kind, explicit and detailed. More

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Inadequate except for taking your money. A good service dealership would look at your vehicle for possible problem instead of charging $150 to put it on lift. Other Nissan dealers have. But you get a free dealership would look at your vehicle for possible problem instead of charging $150 to put it on lift. Other Nissan dealers have. But you get a free car wash! Garden hose dirs a better job. More

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