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Tracy Sapienza

Overview Reviews (309) Inventory (235)

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Tracy Sapienza

Tracy Sapienza | Page 19

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7

309 Reviews

Overview Reviews (309) Inventory (235)

4.7

309 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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309 Reviews of Tracy Sapienza

May 10, 2024

Dealership Rating

Employee Rating

Appreciate everyone who helped us through out the sales process and truly would recommend them again process and truly would recommend them again More

by Russmoenich

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Ruper , Kenneth Miller

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May 10, 2024 -

Ken Ganley Ford Parma responded

Russ, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 09, 2024

Dealership Rating

Employee Rating

Customer Service is excellent . Pam was very knowledgeable, patient, easy to be with, very kind & felt she went out of her way to make my car shopping experience successful. Pam was very knowledgeable, patient, easy to be with, very kind & felt she went out of her way to make my car shopping experience successful. More

by kime2728

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman, Nick Feruito

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May 10, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that Pam could get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

May 08, 2024

Dealership Rating

Employee Rating

Liked it better when it was independent, as Gillingham. Sales people are good, F&I folks treat us like an assembly line. Sales people are good, F&I folks treat us like an assembly line. More

by Kumite Master

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Yerace, Nick Feruito, Rich Vargo , Chris 'Bubba" Andrade, Kenneth Miller, Ken Stafford

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May 09, 2024 -

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 10, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 29, 2024

Dealership Rating

Employee Rating

I had a great experience buying my new Ford 150 from Pam at Ganley Ford! at Ganley Ford! More

by fjgetz

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman, Morgan Gallagher, John Ruper

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Apr 30, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pam and our team, and we look forward to working with you again.

April 27, 2024

Dealership Rating

Employee Rating

Bolaji and team made the trade-in and buying experience so much more enjoyable and quick. We were in and out of the dealership in less than two hours, it was wonderful so much more enjoyable and quick. We were in and out of the dealership in less than two hours, it was wonderful More

by adriahowe71

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bolaji Adeyemi, John Ruper , Jeromy Acord

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Apr 29, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 26, 2024

Dealership Rating

Employee Rating

Everything was a very pleasant experience, communication, process, and friendly. Very happy with all aspects. process, and friendly. Very happy with all aspects. More

by Dhoert

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Austin Simpson

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Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 23, 2024

Dealership Rating

Employee Rating

Excellent buying experience made better by our sales rep, Bolaji. Bolaji was very attentive, informative and patient with us. Bolaji. Bolaji was very attentive, informative and patient with us. More

by Kghowe

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Bolaji Adeyemi , Jeromy Acord

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Apr 23, 2024 -

Ken Ganley Ford Parma responded

Congratulations on your new purchase! Thank you for the five-star rating. It's fantastic to hear that Bolaji provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Parma!

April 23, 2024

Dealership Rating

Employee Rating

Very helpful, from ordering the vehicle I wanted, to getting it ready for pick up. Trav has gone above and beyond to help me through the process getting it ready for pick up. Trav has gone above and beyond to help me through the process More

by carlcoyne

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ken Stafford, Mike Trav

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Apr 23, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Carl, for choosing Ken Ganley Ford Parma!

Apr 24, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 22, 2024

Dealership Rating

Employee Rating

Wonderful service! Jeremy made the whole process easy and accessible! Thank you !!already referred a friend ! Jeremy made the whole process easy and accessible! Thank you !!already referred a friend ! More

by Tracykelly1962

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jeromy Acord

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Apr 23, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Jeremy was able to help and we hope to see you again!

Apr 24, 2024 -

Ken Ganley Ford Parma responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

April 22, 2024

Dealership Rating

Employee Rating

I have been buying vehicles from Ganley Ford for the last 25 years. Always excellent customer service. Everyone is always very professional and polite. They always try their best to accommodate any reques 25 years. Always excellent customer service. Everyone is always very professional and polite. They always try their best to accommodate any requests. Definitely recommend Ganley Ford Parma to others. Thank you again. More

by JMSTRAUSS25

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Matt Palffy, George Hadgigeorgiou , Kenneth Miller

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Apr 22, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

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