Tony Lang

Usually service is good and they accommodate me knowing I use my car for work. This was now the third time my vehicle has been in the shop for fuel related issues. They were “short staffed” and couldn’t even use my car for work. This was now the third time my vehicle has been in the shop for fuel related issues. They were “short staffed” and couldn’t even look at my car for several days and then once they finally did, it was 5 more days to get the part delivered and my car fixed. I requested a loaner or rental car and was told my contract only allowed a rental for the day the car was serviced and no loaners were available leaving me again without a car for 9 days. This is not acceptable!! It’s not my fault that the service department was short staffed and I was told that they didn’t know I was going to have my car towed in. Well, likewise, I didn’t know my car was going to quit on the side of the road while I was working! That seemed like a pretty ignorant thing to say- you didn’t know I was having my car towed in. Next time, I’ll try to give you a couple days notice when it’s going to stop working. Not Onstar or my Chevy app gave me any notice there was an issue when I hit the message Low Power Mode as I coasted to the side of the road and it shut off on me. For the most part, service is good, and they try to squeeze me in for oil changes because of my busy schedule and needing my car to work, but this is now the third issue with the fuel system and each time has left me stranded for over a week with no vehicle which is not okay. More

by jackie.l.ferreiro Verified Customer Verified Customer

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If you are looking for a salesperson that has the patience and time in making sure you leave Ferman with a smile is Mark, is the second time he has patiently work with me to obtain my vehicle of choi patience and time in making sure you leave Ferman with a smile is Mark, is the second time he has patiently work with me to obtain my vehicle of choice, everything from their sales team to their service team are always looking out, making sure my vehicle is always running a 100%. More

by victoraruiz16 Verified Customer Verified Customer

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Professional, prompt and good service. Very pleased with what I have experienced so far. Thx. Very pleased with what I have experienced so far. Thx. More

by predfern41 Verified Customer Verified Customer

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Polite and professional. They were done with the service faster than I expected. Checking out was quick. They were done with the service faster than I expected. Checking out was quick. More

by aannas Verified Customer Verified Customer

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Wonderful Job and Very Professional. Thanks for the Great work and It came out perfect Thanks for the Great work and It came out perfect More

by papebrian922 Verified Customer Verified Customer

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Tony the service manager is amazing. Even though I own an 18 year old car (2007 Pontiac Solstice ) he was able to locate the part that was needed. He kept trying and trying until the re Even though I own an 18 year old car (2007 Pontiac Solstice ) he was able to locate the part that was needed. He kept trying and trying until the repair was a success. Thank you Tony!! More

by donna113061 Verified Customer Verified Customer

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Set appointment quickly, received updates through process. The tracking link though never let me know it was finished process. The tracking link though never let me know it was finished More

by tesposito2000 Verified Customer Verified Customer

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Great bunch who take care of my needs and always fair. Why I continue to take my vehicle to you guys. Why I continue to take my vehicle to you guys. More

by n.romeu Verified Customer Verified Customer

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I brought my 2012 GMC Arcadia into Ferman with my check engine light on. After analyzing it they told me it was a fuel sensor that would be $825. I told them that that was not the problem based on the fact engine light on. After analyzing it they told me it was a fuel sensor that would be $825. I told them that that was not the problem based on the fact that it would just stop running like it had a dead battery. I let them fix the fuel sensor. I drove less than 10 miles and it died on the side of the road and I had it towed back to Ferman. This time they said it was an Engine Control Module and it would be $1450. It made more sense to me that was the problem but I wanted Ferman to refund the money I had already spent. After a lot of back and forth I got them to refund half the $825. I used the money to go to my mechanic and got it fixed. A few people thought I should have gotten more back but the reason I wrote this review which I never do is because they are making the Cars and Trucks so complicated with all the Computers and Sensors it’s really hard just to diagnose problems. Tony was my service advisor and Ty is the Head Manager for the service department. Together over a week we were able to work it out and I got my problem fixed and saved a lot of money! Thanks Tony and Tyfor working with me to resolve this issue!!! Fred.I’ll be back. More

by freddie6949 Verified Customer Verified Customer

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Incompetent thieves! Tried to get me to replace 2 things that were fine ($2000) said I was leaking oil badly, i wasn't at all. I was leaking trany fluids. They missed tha Tried to get me to replace 2 things that were fine ($2000) said I was leaking oil badly, i wasn't at all. I was leaking trany fluids. They missed that and I broke down 150 miles into a cross country business trip. I always take the van in for oil change & inspection before long trips to head off trouble, im furious with the level if incompetence and attempted thievery! More

by kevintillotson Verified Customer Verified Customer

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